LensCrafters

Reviews

• DS

  David Scott

  Nov 12, 2025
  5.0
  Staff was very professional and friendly. Would invite anyone to visit the Grand Blanc, location.
• SB

  Steven Bliss

  Oct 21, 2025
  5.0
  I found the professionals at this Grand Blanc location to be Friendly, knowledgeable & price competitive. .... Not to mention I can see clearly
• TL

  Theresa Loney

  Oct 19, 2025
  5.0
  Great Experience associate that assisted us was very friendly, helpful and informative. Glasses were ready for pickup in two days.
• TP

  Trish Page

  Oct 8, 2025
  1.0
  The eye exam was great. My sunglasses were ordered in the wrong color then they tried to use ones off the shelf and were unable to get the lenses in. They told me to restyle which was hey should have ordered my correct sunglasses. Then my eyeglasses were a nightmare. 7 weeks and I have not been able to wear them so their incompetence. First pair of eyeglasses, they were so stretch out they fell off my face. They were not like this when I tried them on. I was told to buy the rubber ends to go on my glasses from Amazon and to come in every month to have them adjusted. The progressives were off. Back in I go. They told me I need to pay for a new exam. I said no I do not because the script is fine in my sunglasses. They said it was the type of lens used. So they ordered me new lenses. Again, glasses falling off my face. This was in the 30 days so I wanted to get a different pair which came with much frustration from them. I made sure this pair fit perfectly. Well pick it up and so stretch d out if fell off my face. The lady there had bent it so much I thought it was going to break. The ends were digging into my head. She told me there is nothing else to do. She basically gaslit me that there’s no way these fit like I said they fit And that my head was narrow, and that was why these glasses did not fit. I took them to The LensCrafters in Rochester and the lady told me that they were stretched out so bad that they were at the point where they could break if they were altered anymore and that I should’ve got the insurance on them. On a pair of glasses that I’ve never been able to wear. I find that crazy. I did get a call from Tiffany from grand Blanc. I called her back and never got a call back. I have never had this experience when I visited the one in Macomb Township.
• LO

  Laurie O

  Oct 5, 2025
  5.0
  I last visited Lenscrafters when it was located in the Genesee Valley Mall (Flint). And while the move wasn't the most convenient for me personally (I live in Flushing)…WOW, what a beautiful store (Grand Blanc). Gives New York city lounge vibes. I feel like drinks should be served! My only complaint would be the parking situation. The lot is very active with other establishments including one with a drive thru. Well worth navigating thru it! There is more to this store than the swanky feel and vast selection of designer frames, the professional and knowledgeable stylists are there to guide you every step of the way. I am a tough fit (small face) and they guided me with suggestions and selections. Through their knowledge of the products, they took a proactive approach helping to narrow in on frames fit for your face/style. Once we had a solid selection they helped to systematically eliminate and get to the top picks. They didn't just suggest the most expensive either. They have an in-house brand that includes many stylish/trendy frames. There were multiple stylists on hand so you could get a variety of opinions. I truly appreciate the time that was spent with me!

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