Hurley is a Level 1 Trauma Center. We are also the most Northern Level 1 Trauma Center in the state. We are constantly getting critical patients brought to us by ambulance and helicopter. For that reason, our Emergency Room is not a "first come, first serve" environment. The most critical patients always jump to the front of the line, making a much longer wait for those with non-life threatening conditions.
For all your non-life threatening urgencies (and a much shorter wait) please consider visiting one of our Urgent Care locations where patients are seen on a first-come, first serve basis. We have an Urgent Care located here at the hospital, right off Patrick Street, in Grand Blanc, Durand and Lapeer.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.