Planet Fitness

Reviews

• ZV

  Zinghlei Vang

  Nov 17, 2025
  3.0
  I really like this place from the equipment to the staff. One thing I don’t like is the parking which is limited. I would had to wait for 10 to 20 minutes for parking.
• UE

  Unas E

  Nov 16, 2025
  3.0
  This was my first visit to this location. The gym is clean, but I noticed I was incorrectly charged $0.24 in tax for a Celsius. Energy drinks with nutritional labeling are not taxable under Michigan law. This means customers are being overcharged without realizing it. I’m pointing it out so the staff can correct it going forward, because it’s a simple fix but an important one.
• RR

  Randall Rose

  Nov 16, 2025
  5.0
  First time at this location. Loved the sun coming in
• BR

  Bryan Ruiz

  Nov 12, 2025
  5.0
  Clean facilities and plenty of equipment. Only issue ever is parking.
• EG

  Ed Gruczelak

  Oct 26, 2025
  1.0
  Dear Planet Fitness Corporate Team, I am writing to formally file a complaint and request reimbursement following a deeply upsetting experience at your Planet Fitness location at 1200 W Fort St, Detroit, MI 48226. Earlier today, I parked my vehicle in the lot and checked in at the gym as usual by scanning my app. Before beginning my workout, I spoke with a staff member and explained that I needed to walk my pregnant wife and our one-year-old daughter to a nearby festival, as the area did not feel safe for them to walk alone. I made it clear that I would return immediately after dropping them off to complete my workout and later pick them up. The manager on duty assured me this was fine. However, upon returning to the gym, I was shocked to find that my truck had been towed, along with my wallet containing my ID and credit cards. This situation left me stranded with my pregnant wife and infant in an unsafe area, with no transportation and limited options. I had to call someone over an hour away — the only person I knew who had a car seat — to come pick us up. When we finally reached the tow yard, we were informed it was cash-only and the fee to retrieve my vehicle was $555, payable in exact cash. We were forced to find an ATM with steep fees to withdraw the money, as the yard was closing soon and additional charges would apply if my truck remained overnight. This experience was not only stressful and dangerous but also completely avoidable. Both my wife and I are Planet Fitness members, and we trusted that your staff’s guidance was reliable. After researching reviews for this specific location, I discovered multiple similar complaints, suggesting this may be a recurring issue involving towing disputes at this site. Although the franchise owner claims they do not control the parking lot, I was explicitly told by your staff that it was acceptable to park there. Therefore, I hold Planet Fitness responsible for the financial and emotional distress caused by this incident. I am requesting full reimbursement of the $555 towing fee, along with a written acknowledgment of this issue and confirmation that corrective action will be taken to prevent this from happening to other members. Please contact me as soon as possible to resolve this matter. I can provide documentation, towing receipts, and any additional details as needed. Thank you for your prompt attention.

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