Kroger Pharmacy

Reviews

• DW

  Dave Wiley

  Feb 23, 2026
  1.0
  My doctor sent my prescription. They insisted they didn’t receive it. Called my doctor and they insisted they sent it in. Second time I asked they found it. Shouldn’t have to be going through this.
• RA

  R A

  Feb 5, 2026
  1.0
  Pharmacist Bilal Sayyid displays very rude, unprofessional, and hostile behavior to customers and in front of other customers. I picked up my prescriptions, and the tech informed me that my "profile needed to be re-downloaded" to view my scripts. I was able to obtain my script. I went for my 2nd refill, and Pharmacist Sayyid became extremely upset with me when I calmly explained the story of his and his techs mistakes, and he proceeded to scream and yell as I walked away from the pharmacy counter with several customers waiting in line for him to finish screaming. I submitted a formal complaint to corporate, to HR, and the Kroger website *after* I contacted my doctor, and Kroger Dearborn Heights who both verified that this prescription was sent in May 2025 and expires in May 2026 with 2 more refills left as of today. And, my insurance company (who verified billing) of the scripts that would only match the dates that the doctor provided (making it his mistake). His behavior is not okay, and can lead to violence if it is done to the wrong person. When a complaint is made by a customer, the Pharmacist should be able to rectify the situation without losing their cool, and losing a customer of an establishment he holds no ownership to.
• SI

  Steve I

  Dec 29, 2025
  1.0
  Very frustrating experience. I called ahead to confirm my antibiotic prescription for the flu and was told it would be ready in about 30 minutes. Based on that, I drove to the pharmacy expecting to pick it up. When I arrived, I was then told they did not have the medication in stock and that it would need to be ordered, which could take a couple of days. This information should have been disclosed during the call, not after I showed up sick and expecting treatment. Poor communication and wasted time, especially unacceptable when dealing with antibiotics and someone who is already ill. I would not rely on this pharmacy if you need accurate information or timely care.
• SS

  samir

  Dec 28, 2025
  4.0
  Good 👍
• AS

  Ann Sleiman

  Sep 3, 2025
  5.0
  I’ve been coming here for years. They have the best pharmacists ever. I have Anexity and always think something’s wrong with me or my daughter lol. They have never made me feel weird or bad. They take their time, look at whatever is bothering me. They explain why it’s nothing. And how to help it. They don’t ignore me or make me feel ridiculous. They even educate me on my problem. If I could give them 10 stars. I would!

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