Brand Certified
Quest Diagnostics
3.7(102 reviews)
Certified by Quest Diagnostics • Apr 05, 2026
Business Details
3301 N Pontiac Trl, Commerce Township, MI
48390, United States
Certified by Quest Diagnostics • Apr 05, 2026
(248) 574-4843
Certified by Quest Diagnostics • Apr 05, 2026
https://locations.questdiagnostics.com/mi/commerce-township/3301-n-pontiac-trl
Certified by Quest Diagnostics • Apr 05, 2026
About
Certified by Quest Diagnostics • Apr 05, 2026
Family Medicine
The Quest Diagnostics difference. Bringing together quality, speed, and technology to power advanced, affordable diagnostics for all. No trade-offs required.
Location
Certified by Quest Diagnostics • Apr 05, 2026
Hours
Certified by Quest Diagnostics • Apr 05, 2026
Monday7:00 AM - 12:00 PM1:00 PM - 4:00 PM
Tuesday7:00 AM - 12:00 PM1:00 PM - 4:00 PM
Wednesday7:00 AM - 12:00 PM1:00 PM - 4:00 PM
Thursday7:00 AM - 12:00 PM1:00 PM - 4:00 PM
Friday7:00 AM - 12:00 PM1:00 PM - 4:00 PM
Saturday7:00 AM - 12:00 PM
SundayClosed
Reviews
3.7
102 reviews
5 stars
65
4 stars
3
3 stars0
2 stars
2
1 star
32
- DGdavid groshMar 26, 20261.0Black lady who I had the unfortunate pleasure of dealing with was very rude and unprofessional, made comments that were completely unacceptable and she should be fired without a doubt. No appointment walk in and she acted like I ruined her day for doing what she gets payed for. Complained about me being in my phone (had the testing paperwork pulled up) the backpedaled with no remorse. Hope I never have to go back and deal with her, also she touched my butt asking what's in your pocket when there was nothing in there. Fingers crossed no one ever has to meet her or deal with her again
- SLSonia LLorcaMar 16, 20265.0I had a great experience here with Michelle. She was really nice and she was able to catch my difficult veins in a blink.
- LBLaura BaldwinMar 7, 20265.0Camille the Phlebotomist that I saw was wonderful. She was very nice and made me feel comfortable. I did not feel a thing, the first time in my life I've truly not felt a thing. She is REALLY GREAT at her job. Thank you again Camille! and thank you Quest. You make my frequent trips to get my blood draws easy.
- JMJustin McFarlaneFeb 23, 20261.0Impossible to talk to anyone stupid automatic robot dont listen. 2 options just hangup on you. This company is trash!
- CJChris JordanFeb 16, 20261.0These people are never on time. I had a720am appointment and show up at 7 so I'm more than on time. The doors remained closed until one of the workers finally showed up at 730. Once I put my code in the machine it says sorry your late! They made me then go on the walk in list and took the 740 appointment before me. This has got to be the worst location. Find a different quest if you can! This is not the first time this has happened!
Frequently Asked Questions About Quest Diagnostics
What do I need to know before I arrive at a Quest Patient Service Center?
Please be aware that when you visit a Quest Patient Service Center:
• Scheduled appointments are strongly encouraged and will receive priority. Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
• If you walk in, you will have to wait for the next available opening.
Do you accept walk-ins?
Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening.
Should I be fasting?
Fasting before a blood draw means you don’t eat or drink anything except water. If your test requires it, don't forget to fast for 8-12 hours before your appointment. If you’re not sure, contact your doctor's office. To learn more about how to prepare for your test, visit QuestDiagnostics.com/patients/get-tested/prepare/fasting for additional fasting information.
What should I bring to my appointment?
Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
You should bring the following to your appointment:
•A lab order from your doctor. If your doctor did not give you a paper order, check with them to see if they sent it electronically.
•Photo identification listing your first name, last name, and date of birth (for example, a driver's license, government issued photo ID, Passport, or Green Card).
•Current health insurance information.
•Credit, debit, or health savings card. You will be asked to preauthorize payment for any balance due after your insurance is billed.
It’s important to also know if your test requires fasting the day before and/or morning of your appointment. Your healthcare provider should have indicated this on your lab order or during your visit. Learn more about fasting before a lab test.
Note: Childcare is not available and the waiting area is not attended. Some testing protocols, such as drug screenings or pre-employment screenings, have strict rules which do not allow children to accompany the patient during sample collection. If you have questions about your testing protocols, please contact your healthcare professional or employer for additional information.
How do I check in when I arrive?
Sign in using the Check-in kiosk, or if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID and insurance information. Be sure to mark the reason for your visit when signing in.
If you were unable to preregister ahead of time, and would like to do so, you may be able to complete the registration process if you arrive a few minutes early at a Quest Patient Service Center that has a Check-in kiosk. When you check in with your mobile number, you may be asked if you want to complete the registration process on your smartphone while you wait.
My doctor told me they would send over an order. Do you have it?
If your doctor said they would send us the order electronically or via fax, there is no need to confirm that we have the order. If we do not have the order, we will call the doctor to obtain it when you arrive at our Quest Patient Service Center. To prevent delays, be sure to visit our location during your doctor’s office hours or obtain a copy of your order from your doctor.
How soon after my visit will my doctor receive my lab test results?
Turnaround times for test results can vary. If you have a MyQuest account, your test results will be delivered to your account as soon as they are available. This can take 2-5 business days from the time the sample is received, depending on your test.
You should always follow up with your doctor to discuss your results.
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