LensCrafters

Reviews

• BS

  Brian Spears

  Apr 5, 2026
  5.0
  I had exceptional service at the Briarwood LensCrafters. I was meet with a warm inviting smile by Courtney and she assisted the entire time. She made sure all my needs were met and that I got exactly what I was looking for. She did just a good job I ended up getting both frames and sunglasses! Would highly recommend getting with Courtney asap for all your eyeware needs!
• RD

  ravi daitota

  Mar 28, 2026
  3.0
  My rating to this business is an average of 2 vists. The first time, it was 5 star level. The store manger was assisting me ( I forgot her name ) and she was very professional, friendly, helpful and polite. My second vist was quite opposite to the first visit. Location is inside Brairewood mall , plenty of parking and easy access.
• JU

  John Upton

  Mar 23, 2026
  5.0
  Technician Rose was great. I had unusual needs in crafting a music-reading pair of glasses placing new custom lenses in an existing frame, and placing new lenses into another existing frame as a spare "walking around" set of glasses. The process was smooth and collegial especially considering my non-standard needs for the two pair of eyeglasses. Great experience and I'll certainly be back.
• KK

  Kathleen Kowitz

  Mar 17, 2026
  5.0
  I have been a happy and grateful customer of Lenscrafters at Briarwood Mall since we moved to Ann Arbor 2 years ago. I highly recommend them! They really go above and beyond for their customers. For example, last Saturday I brought in a pair of my husband's broken eyeglasses, which had been purchased elsewhere (!), to see if Lenscrafters could provide a missing screw. The place was very busy and I thought they would ask me to come back another day. Instead, Melyssa, the manager herself, brought the eyeglasses in back to the workshop and supervised THE MANUFACTURING OF A REPLACEMENT SCREW so the glasses would be repaired in the best possible manner. The glasses were returned to me beautifully repaired along with a little envelope containing extra copies of the newly made screw. Fully expecting to pay for this incredible service, I was floored when they said it was on the house. They charged me nothing for the repair which took a nice chunk of time out of their busy Saturday. My husband was so happy to have his glasses back.
• BL

  Brian Lett

  Mar 7, 2026
  5.0
  Melyssa at the Briarwood store is phenomenal and has given me the most exceptional customer service I've ever had EVER ( I've worked in customer service as well so know ) , and not just once , but I've been there 4 times and each and EVERY time Melissa exceeds my expectations with her hospitality and knowledge of the products . Because of Melyssa, my experience with LensCrafters has surpassed all others and I'll only shop there now. Melyssa's expertise and high quality level of service ( I believe ) should be rewarded and acknowledged with a promotion to at least Zone VP. I recommend that anyone looking to purchase some glasses to go see Melyssa and you'll see what I'm talking about.

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