Planet Fitness

Reviews

• BB

  Brianna Berry

  6 days ago
  2.0
  I’ve moved around Ohio and Michigan a lot in the past few years and have been to a few PF’s, and this is genuinely the worst one I’ve had to go to. Customer service is genuinely awful. It’s bugged me for over a year but I had my breaking point a few days ago. There were like 4 workers behind the counter when I walked in, none of them said hello or held up the scanner. The girl with her baby literally made eye contact with me and didn’t let the person she was talking to (older dude that also comes off as rude whenever I see him) that I was right behind him to scan my card when he was the one closest to it. One of the workers realized I was coming and made an attempt to get to the scanner but I already scanned it myself (I’m blanking on who, but I think it was the blonde girl with long hair. She’s one of the only two workers there that are genuinely nice). It’s so hard for most of them to say hi and bye for some reason and it’s like pulling teeth for them to literally hold up a scanner. I’m a cosmetologist and I deal with a lot of people on a daily basis just like you guys, and I get it’s draining, but you chose that job so the best you can do is at least ACT like you’re nice.
• AB

  Adaline Bowman

  Oct 22, 2025
  1.0
  What I find funny is all the owner responses of oh I'm so sorry, so disheartened to hear and yada yada... Please email us here and yet nothing ever gets taken care of. PF is a joke.
• JP

  Judy Pederson

  Oct 2, 2025
  1.0
  Terrible experience. I showed up ready to work out and they wouldn’t even let me in. I pay for a membership and expect to be treated with basic respect, but instead I was turned away without a good explanation. If you’re looking for a reliable gym, look somewhere else—clearly Planet Fitness doesn’t value their members.
• JJ

  Justin Johnson

  Aug 27, 2025
  2.0
  I used to love this place but now its honestly not great, the “manager” jason stands creepily RIGHT behind ALL of the young girls and you can clearly tell that some of them are uncomfortable by doing so, he also does not manage anyone i am a mamager myself and this is not how you lead a staff i have seen a young blonde boy (employee) stand in treadmills and machines and just talk to friends for hours while this black and red haired girl and some of the blonde girls does everything they are both terrible people to have on your staff and i hope they get structure soon.
• MW

  Mariyah Weirich

  Aug 18, 2025
  3.0
  Prices shouldn’t go up if you will cut your hours from being 24 hours. Since that’s the most advertised thing about planet fitness. Most of the staff is okay.

Frequently Asked Questions About Planet Fitness