I was a little nervous about having to get hearing aids, David spent so much time with me explaining what will this would mean. I even had my husband come in with me when I went back before I made my decision. David was so patient with us. Once I got them David spent over an hour helping me get comfortable with them. My follow up was over an hour and I was so pleased when I left. Sabrina is so nice and makes you feel so comfortable offering drinks and great candies!! I realize we will have a long relationship with everyone here and that is comforting.