Crossroads

Reviews

• KM

  Kai Morris

  Feb 15, 2026
  1.0
  I entered this facility seeking treatment for alcoholism, but instead of being evaluated and treated appropriately, I was immediately placed on an eating disorder track that did not reflect my actual reason for admission. Despite repeatedly expressing my concerns, the clinical team did not listen to me. I felt dismissed, unheard, and misrepresented throughout my stay. What was especially frustrating was that when my husband questioned the treatment plan, he was repeatedly told, “This is the BEST place for her to be,” as if repetition alone justified the decision. There was no meaningful explanation or collaborative discussion — just insistence. There was also a serious lack of privacy. I was not even allowed to flush the toilet after using the bathroom. That level of monitoring felt unnecessary in my case and was incredibly demoralizing and dehumanizing. It did not feel therapeutic — it felt invasive. Treatment should feel individualized, respectful, and based on listening to the patient. Unfortunately, my experience here was the opposite. I left feeling worse than when I arrived. I would strongly encourage anyone considering this facility to ask detailed questions about how treatment tracks are assigned and how patient concerns are handled
• LT

  Liz Turgeon

  Feb 10, 2026
  5.0
  I have spent a substantial amount of time at crossroads, both in residential and PHP/IOP…and I am so grateful for all the staff! Everyone has been so knowledgeable, so kind, and so genuinely caring. I would not have been able to recover on my own, after may many years of suffering with an ED, and I am so thankful for this program.
• TD

  Tene Downing

  Jan 29, 2026
  5.0
  My name is Tene Downing. I joined the Crossroads program on November 17, 2025 into PHP. I attended the program for that week and sadly had a relapse that Saturday. I joined PHP group first thing Monday morning and was open and honest about my relapse. The team quickly worked together to set up more supportive services for me. I asked for residential and was quickly forwarded to intake. I did the intake process and was admitted to Back Cove on November 25th. I was nicely greeted by staff and was comforted from my overwhelming feelings. During my stay at Back Cove I was able to attend meaningful groups during the day that taught me the coping skills and tools I needed to work on my sobriety. I also met an amazing group of women that I am able to call lifelong friends. The support and bond I built with all the women at the house is unforgettable. I successfully left the house 28 days later feeling ready to move forward at home with my recovery. I will always be thankful to Crossroads for taking me in when I was at the worst point in my life. I now participate in IOP daily. I am grateful for my IOP group as it keeps me going every single day. I am to comfortably share and receive help working through the hard times. I am also able to celebrate the happy moments as well with another great group of women. If anyone is struggling with substance abuse I would definitely recommend reaching out to Crossroads to receive the help you need to live a sober and healthy life.
• ES

  Ella Strout

  Jan 28, 2026
  5.0
  Crossroads is a great resource for any women struggling with substance use disorders or eating disorders. Whether you think you need residential treatment, PHP or IOP— or even if you aren’t yet sure of the level of care you require— a quick call with admissions is all it takes for them to start helping you down the path of recovery. All the clinicians have been very kind, smart, understanding and professional. It is clear they really care about the well-being of all their patients. My experience here has been life changing! Thank you Crossroads!!!
• DC

  Deserai Collins

  Nov 14, 2025
  5.0
  Great IOP program