Shaw's Pharmacy

Reviews

• EL

  E. Lajoie

  Jan 30, 2026
  2.0
  Bad experience this week. Picked up medication, and the medication bottle was defective, causing me to lose about 25% of the bottle as I tried to fix it. I returned to the pharmacy to get a new, functioning, full bottle, and the pharmacist refused to give me a replacement or refund. She told me to call the "manufacturer" (as though if I buy an item in the store, and the item is broken, and the store refused to refund it). This led to me being on the phone with the "manufacturer" for an hour, and the need for them to do an "investigation" before they will consider sending me a replacement medicine. So, I am without medicine and without recourse to have malfunctioning item replaced. Seems quite scam-like, and is a disappointment all around.
• DP

  Dana Perkins

  Nov 20, 2025
  4.0
  I've always had good service from the staff, even though they often seem harried and overrun. The few times I've needed a prescription in a hurry, they always came through. My only issue is with their archaic computer software, which abbreviates names. My name "Dana" become "Dan", which has resulted in me getting somebody else's prescription. I always check to make sure my prescription is correct before I leave the counter.
• HP

  Henry Pruett

  Oct 18, 2024
  5.0
  The Shaws in Saco is super clean and neat! The staff were busy but not so much they couldn’t help me find things. If you’ve ever shopped at a Publix, this is a very similar experience ~
• DS

  Dr Sanders

  Sep 6, 2023
  1.0
  *****DO NOT USE THIS PHARMACY***** Had an RX sent in at 946 AM. I called in at 11:46 to verify it’s ready. Was advised it’s ready. Showed up at 14:45 and was advised they don’t have enough product. I asked if it can be ordered and when it will be in?. The staff (Dina, Skyler) had no idea when. I asked to speak to the pharmacist (Skyler) and they said sure have a seat. I sat for over 30 minutes for Skyler to speak with me and he never came out behind counter. Not sure what he is afraid of?? If you want excuses and the lowest form of customer service go there. If you want to be treated like a customer, go somewhere else. This is the reason the big box pharmacies are taking over. Dr. M.K. Sanders

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