Anne Arundel Dermatology - Westminster

Reviews

• CB

  Candice Best

  Mar 18, 2026
  1.0
  I went to them today for issues I have been having for years that I'm actually quite embarrassed about. My primary doctor sent me there. Twi employees stood in the corner the whole time the doctor was with me (maybe 5 minutes) which made me extremely uncomfortable and I didn't even want to tell her anything else. The doctor herself felt very dismissive and didn't explain anything. A waste of my time and money going. I will not go to them. I will be talking to my primary at my follow up and having me go to a doctor they know. It really did take a lot for me to even bring up these issues and I just cried in my car from how I felt I was treated and that doctor showed no care whatsoever.
• AS

  Al Solo

  Mar 5, 2026
  1.0
  Called to schedule an appoitment just now and just in shock from unprofessianal answering service...Not only she sounded like she hates her job right away, she was annoyed when I was asking her about the time, dates and provider names. Since I have not heard any familiar Drs names, I wanted to research them a bit, well, she stated that I wasted her time...Sorry, will not waste it any longer, yours or your providers...
• PB

  Phillip Burris

  Feb 19, 2026
  1.0
  Avoid at all costs!!! They don't answer the phones, they hire rude and incompetent staff, the managers leave whenever they feel like it and leave incompetent staff bumbling around like Keystone cops. Worst of all, the medical staff can't be bothered to help patients thru the entire process, but just burn thru people so they can get paid. Both employees griped about the 70 patients they saw in one day. THATS YOUR JOB!!! Do I complain when my business is busy??? The fact is absolutely clear that medical care means nothing.... taking your money is their only goal.
• CH

  Casie Handleman

  Feb 18, 2026
  5.0
  Wonderful, attentive staff. Check-in is an easy process, with a reasonable wait time to be seen. PA listened to all of the concerns and provided multiple options for treatment. Overall, fantastic visit and I highly recommend this office for their service and care.
• SS

  Steve

  Dec 27, 2025
  1.0
  ANNE ARUNDEL DERMATOLOGY IS THE WORLDS WORST DERMATOLOGY FACILITY. STAY AWAY, AS FAR AWAY AS POSSIBLE!. THEIR EMPLOYEES ARE THE WORST. MY VISIT THERE FOR AN ANNUAL EXAM, TURNED INTO MY WORST POSSIBLE NIGHTMARE. I HATE THEM FOR THE WAY I WAS TREATED. I now go to WESTMINSTER DERMATOLOGY AND I’M AS HAPPY AS I CAN BE. The people there are pleasant, kind, provide outstanding customer care and they are HONEST and efficient. It takes years of extensive instruction, mentorship, and skill development for an employee to appropriately handle a situation, like the horrid one I encountered at AAD. AAD created a recipe for disaster. For AAD to place an extremely untrained employee in this position was unfair not only to me, but also to the employee. The situation could not have been botched any worse than it was. The employee involved lacked the skillsets necessary to unravel what was actually taking place, much less the ability to resolve the situation. They were overly confident. Their actions were impulsive, and unsound - “ready, fire, aim”. They were way over their head, which in it self is no big deal. However, they were unable to recognize their own shortcomings, and that did turn into a big deal. At the world renowned Acme Hospital where I worked, this would have never have happened. Supervisors have years of experience and are extremely well trained. Acme would have never placed an unprepared, and inexperienced person to handle such a situation . Acme would have handled it just the opposite as things were handled at ADD. If things had been handled this poorly at Acme (where this would have never taken place to begin with), we would have had one of our “what went right and what went wrong” meetings. Acme runs tight ship, and would not have put up with shenagans like this. People would have been fired. Did AAD have an teaching plan in place for this employee? How much customer service trainiing was provided? How much training was done, to be groomed for their current position? How long was this persons preceptorship? Did they teach this person to recognize when the situation exceeds their capacity, and what to do when that takes place.? What was the backup plan? Was customer care recovery taught? Does AAD promote a culture which emphasizes outstanding customer care and exceeding customers’ expectations? At very least, the employee involved, should have been taught to treat such situations as a learning experience and an opportunity for growth. That would have been the mature way to handle it. Admitting even the least bit of wrong- doing is not exactly this persons forte’. I have never run into a person this petulant and who refuses to take responsibility or ownership for what took place. Instead, they vindictively had their lawyer write me and my 71 year old wife, a nasty, threatening, totally unsubstantiated stop and desist order. My second best threat from the AAD attorney: “We have recently learned that you are planning to place ads” . Am I supposed be shaking in my boots? Pah lease!! AAD would be much better off, if this employee actually did their job, rather than dreaming up ways of getting back at me for mentioning how poorly the situation was handled. This is why the customer service at AAD is so absolutely horrid. Instead of hiring lawyers, AAD would be better off firing everyone that works in this office, and hiring better employees. I can’t even imagine where they find employees like these. The cease and desist order will be extremely easy to comply with. I can’t stop doing something that I wasn’t doing in the first place. Does the AAD lawyer just take everything he is told as gospel? This seems to be an on-going theme for Anne Arundel Dermatology. I have an illness which makes me a vulnerable adult. Is this really the way AAD thinks my wife and I should be treated, without even so much as an appology? I ABSOLUTELY DEMAND THAT AAD AND THIS SPECIFIC EMPLOYEE IMMEDIATELY STOP SENDING HARASSING, THREATENING, AND GROUNDLESS LETTERS. FAILURE TO DO SO, WILL RESULT IN SWIFT LEGAL ACTION !!!