LensCrafters

Reviews

• TW

  Tc Wu

  6 days ago
  5.0
  Dislocated my lens after accidentally sitting on my glasses! The gentleman named Greg fixed them at no charge! Its amazing how good their service is, I strongly recommend them to all
• TS

  Tyler Saunders

  6 days ago
  5.0
  Excellent service .appreciate Greg
• SS

  Stefanie Schodzinski

  6 days ago
  5.0
  I highly recommend. I had lost a contact and they were the only ones that would help me after turned down by other eye stores. It’s the little things to help a fellow human that truly make a difference and will make me want to return to this store. Thank you for your kindness!
• BL

  Basilio Loubriel

  Mar 4, 2026
  2.0
  It’s seems practically impossible to find a Lens store that has good service. I’ve been through most of all of them. I decided to give Lens Crafters a go. Can’t say they were better or worst than the rest. They all sit at the same level. For the amount I paid just for lenses I would expect better service and remedies for simple issues. I purchased a pair of frames on line and had my lenses done by them. Unfortunately the frames I got are bit too tight. They could’ve offered to adjusted them or something. When I asked if I can bring a new frames and have them re done. I was told I would have to open a new order and re purchased them. Mind you I paid nearly 500 for lenses alone. So now I’m stuck with them. Lesson learned. Disappointed customer.
• EH

  Eddy Hitti

  Jan 28, 2026
  4.0
  I initially had a frustrating experience due to a significant delay in receiving my prescription glasses and a lack of consistent communication. After waiting far longer than expected, I decided to stop by the store to address the issue in person. I’m glad I did. The store manager, Kim, was incredibly kind, professional, and attentive. She took the issue seriously right away and worked to resolve it without hesitation. She took concrete steps to fix the problem and even provided a complimentary upgrade, which I truly appreciated. What really stood out was her demeanor—she single-handedly assisted me, other customers, and phone calls, all while remaining polite, patient, and genuinely pleasant with a constant smile. Her customer service made it clear that the company does care about resolving problems when they’re brought to the right attention. While the initial delay was disappointing, the way the situation was handled afterward restored my confidence. Thank you to Kim for turning a negative experience into a positive one.

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