Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
555 reviews
5 stars
498
4 stars
12
3 stars4
2 stars
9
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Nigel, for being friendly, helpful, and knowledgeable.
Mixed Experiences
While some customers had positive interactions with the optometrist and staff, others reported poor service and communication issues.
Appointment Issues
Several reviews mentioned problems with appointment scheduling and confirmation, leading to frustration for customers.
Product Quality
There were complaints about the accuracy of prescriptions and the limitations of the lab services offered.
- LELove Flores EugenioDec 30, 20255.0Attentive and answered my questions
- HLHoff LindbergDec 20, 20252.0My experience at LensCrafters was very mixed. My optometrist, Dr. Tariq, was extremely personable and kind and made me feel comfortable throughout the exam. Unfortunately, the retail side was a completely different story. I was met with outright rudeness from an older British man working the front. He ignored me in the lobby without any acknowledgment while I stood directly in front of him. When I finally got his attention by placing myself in his path as he tried to walk away from me, he acted shocked and accused me of being impatient. I calmly explained that a simple “I’ll be right with you” would have been sufficient, to which he replied that he was “very busy.” After my appointment, no one asked if I wanted help selecting frames or ordering contacts. I was essentially left to fend for myself. To make matters worse, the prescription they provided does not transfer to their online system, so if you lose the paper copy, you are out of luck. The prescription also did not include my pupillary distance, which I only realized after opening the sealed envelope. If you did not open it, you would never know that information was missing. This feels intentionally inconvenient and makes ordering glasses elsewhere unnecessarily difficult. When I called to ask whether my PD had been measured, I spoke with another rude sales associate who told me I could come back to have it measured “as a courtesy,” as if I had done something wrong by not requesting it in the first place. How would I even know to ask? Given how dismissive and unpleasant the retail staff was, and after my interaction with the front desk employee, I just wanted to leave as quickly as possible. Dr. Tariq was wonderful, but the rest of the experience left a very bad impression, and I would think twice before returning.
- AVAlexia VaccaDec 11, 20251.0Terrible service. I am extremely disappointed in how I was treated today. Had an eye exam appointment at 1:20. Arrived on time but it was my first time here and I had trouble finding the right location in the mall. I tried googling directions to the location with no luck. I tried calling their phone number for directions and it rang and then I was hung up on. I was not able to get through to a person. Neither directions nor the doctor’s office phone number were listed in their confirmation email either. Finally arrived to learn that the doctor (Dr. Tariq) went on her lunch break and that I would have to reschedule for another day due to the 10-minute late policy, which was not mentioned in the confirmation email or anywhere else I could find. I was maybe 2 minutes past that, but had been trying to reach the office with no luck. They said if I called sooner they could have taken me, to which I responded that I did call… Not to mention, no one reached out from the office to confirm my appointment, which I was told was standard protocol. When asking about other options, I was referred to the store manager, who was unhelpful - the only solution provided was to wait for Dr. Tariq to return from her lunch break at 3:00pm to see if she could squeeze me in. After waiting over an hour an a half since no one could contact the doctor on her lunch break (that she took early), I was told I could not be seen today and would need to reschedule. The doctor had an hour and a half lunch thanks to me but yet there wasn’t time to see me? It felt as if Dr. Tariq just wanted to leave for lunch early and this was a cover up. Another odd practice, while I was in the waiting room, they performed another patient’s pre test in 2 rooms right next to me with the doors open and lights off, so I could hear and see everything occurring. Felt very violating of patient privacy. Safe to say I will never be coming here again and I’m grateful I am not a patient here.
- CSCarolyñ StevensDec 10, 20254.0The visit went well and I got a call in 2 days about my lens coming in but what I didn’t like is I was getting false information on when the technician would be in so I can get my lens put in
- ASAlexander SmithDec 4, 20255.0Both of the employees (Nigel and Danny) were extremely helpful in placing the order for my new glasses. They are both extremely knowledgeable about the field they work in, and are kind individuals. I would 100% recommend the LensCrafters at Towson Town Center.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Towson offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands. They also offer prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Which vision insurance plans does LensCrafters Towson accept?
They accept most vision insurance plans, including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours of LensCrafters at Towson Town Center?
LensCrafters is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam at LensCrafters Towson?
You can schedule an eye exam online through their scheduling link at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0576&storeId=10851.
Does LensCrafters Towson offer in-store pickup?
Yes, LensCrafters Towson offers in-store pickup services.
What payment methods are accepted at LensCrafters in Towson?
They accept payments via American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Are LensCrafters Towson's facilities wheelchair accessible?
Yes, LensCrafters Towson has a wheelchair accessible entrance.
What popular stores are located near LensCrafters Towson for a combined shopping experience?
Nearby stores include Macy's, Anthropologie, and Victoria's Secret, all located in Towson Town Center. Customers can enjoy a variety of shopping options before or after their visit to LensCrafters.
Are there other eyewear or optometry services near LensCrafters Towson?
Yes, nearby you can find Doctors of Optometry - Towson Town Center and Sunglass Hut, which can be convenient if you want to explore other eye care or eyewear options.
Can customers combine a visit to LensCrafters with other local services like hair or mobile phone shops?
Definitely. Nearby places such as Bubbles Salon for hair services and AT&T store for mobile phone needs allow customers to conveniently manage multiple errands around Towson Town Center, enhancing their shopping experience.