Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
547 reviews
5 stars
493
4 stars
11
3 stars4
2 stars8
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Nigel, for their exceptional service, attentiveness, and helpfulness.
Repair Services
The business received positive feedback for efficiently handling repairs and adjustments to glasses, often at no charge.
Appointment Issues
Some customers expressed frustration with appointment scheduling and communication regarding rescheduling.
Knowledgeable Staff
Customers noted the staff's expertise and ability to provide thorough assistance with eyewear needs.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to perceived discrimination and service delays.
- CFCraig Kofi FarmerNov 16, 20255.0Nigel & Danny were wonderful. My glasses were pretty bent out of shape, and Danny focused them within 45 seconds. Thank you to this LensCrafters team!
- RBRylie BurchettNov 9, 20255.0He did a fantastic job, I genuinely thought I would need new glasses, and Nigel fixed them right up
- MRMichelle RaimatoNov 7, 20251.0I found the doctor to be short and the exam rushed. I left with my RX which is clearly not accurate. According to my RX my sight has improved when I clearly told her I was having issues. Will not be returning and never would recommend.
- MJme johnsonOct 31, 20251.0Booked and confirmed appointment online. Arrive for appointment 10/31 140 pm and was told they tried to contact to reschedule due to Dr being out. That's a huge inconvenience for me because I took off from work. Also staff and the manager stated that the online confirmation is not "valid" I was denied service with no resolution lens crafter should have accommodated me and squeezed me in with another Dr. I wonder if all of the patients were rescheduled for the provider or just me I also think if I had been white the outcome would have been different. Very poor customer service
- MTMaria ThompsonOct 26, 20253.0The personnel are quite knowledgeable and helpful, although phone verification on lens availability missed key elements in the prescription and resulted in a long, wasted trip. This is not Lenscrafters as we knew it. It has a very limited lab. It can only do single vision lenses with mild corrections and almost no astigmatism. Anything more than -2.00, bifocals, and progressives go to a lab and you're talking one week (if lucky) not one hour.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Towson offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands. They also offer prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Which vision insurance plans does LensCrafters Towson accept?
They accept most vision insurance plans, including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours of LensCrafters at Towson Town Center?
LensCrafters is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam at LensCrafters Towson?
You can schedule an eye exam online through their scheduling link at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0576&storeId=10851.
Does LensCrafters Towson offer in-store pickup?
Yes, LensCrafters Towson offers in-store pickup services.
What payment methods are accepted at LensCrafters in Towson?
They accept payments via American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Are LensCrafters Towson's facilities wheelchair accessible?
Yes, LensCrafters Towson has a wheelchair accessible entrance.
What popular stores are located near LensCrafters Towson for a combined shopping experience?
Nearby stores include Macy's, Anthropologie, and Victoria's Secret, all located in Towson Town Center. Customers can enjoy a variety of shopping options before or after their visit to LensCrafters.
Are there other eyewear or optometry services near LensCrafters Towson?
Yes, nearby you can find Doctors of Optometry - Towson Town Center and Sunglass Hut, which can be convenient if you want to explore other eye care or eyewear options.
Can customers combine a visit to LensCrafters with other local services like hair or mobile phone shops?
Definitely. Nearby places such as Bubbles Salon for hair services and AT&T store for mobile phone needs allow customers to conveniently manage multiple errands around Towson Town Center, enhancing their shopping experience.