Giant Pharmacy

Reviews

• LR

  Laura R

  Jul 16, 2025
  1.0
  Simply impossible to talk to someone on the phone. They never return calls left on voicemail. Having trouble getting Rx. Called in by doc 9 days ago. Leaving for vk tomorrow. First was told waiting for insurance. Then was told waiting to speak with doc. Doc says they spoke with pharmacist and corrected problem. Today pharmacist has no documentation of this. Switching pharmacies asap, will never return
• MV

  Matt Valencia

  May 3, 2025
  5.0
  I called the pharmacy after having some issues with my insurance the day before, which led to my prescription being denied. It turned out to be a case of miscommunication—not a big deal, but still inconvenient. When I called, the nurse named Stephanie answered and was extremely helpful. She explained everything clearly and told me the prescription was only $10. She even offered to let me pay for it instead of going through the whole VA process again. When I went to pick it up, I was surprised to see it had already been paid for, with a sticky note on the bag that said, “Thank you for your service.” That kind gesture really meant a lot. Huge thanks to Stephanie for her kindness and professionalism.
• MM

  M M.H

  Feb 26, 2024
  5.0
  Giant is the best store with the best quality of food and medicine. I recommend it to friends and family. Mozhgan Hudiburgh Maryland
• JM

  Janae Montgomery

  May 8, 2023
  2.0
  I don’t typically get my prescriptions filled at Giant anymore and today I was reminded why. 2 of the 3 woman that I came across during my visit to fill a prescription were grossly incompetent and rude. Most if not all individuals that are picking up a prescription are undoubtedly experiencing some sort of medical issue. It would be nice if the staff was empathetic to that and aimed to solve problems that arise during the transaction vs dismissing customers and their needs. I was provided with a goodrx code by my doctor to lower a prescription from $230 down to $60. It took over an hour for them to accomplish this task. The pharmacist on duty Thao Nguyen was absolutely no help, rude, dismissive and often prolonged the solution due to the errors she was making in the system. Somehow the prescription was displayed as being released (her issue) and so she issued a refill (instead of fixing the original issue she made) which when the billing issue persisted caused additional issues that had to be escaped to an offsite help desk technician. She kept saying out loud amongst customers that the issue was that I didn’t want to pay which was not the case. I knew that the price was incorrect and wanted them to correct the issues they caused and at that point I would happily pay what I was quoted by the other Giant location that my prescription was originally sent to but was out of stock. I do appreciate the technician (not pharmacist) for listening and calling goodrx at my request which ultimately resolved the issue. I wish the team would show more empathy in resolving issues like these.
• RR

  Randall Richter

  Feb 18, 2019
  5.0
  These folks go above and beyond to provide the best service. I have used other pharmacies, however, none compare! George and his team are very efficient and extremely knowledgable. Simply the BEST!

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