Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
512 reviews
5 stars
452
4 stars
12
3 stars3
2 stars5
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of individuals like DJ, Iris, and Tina for their exceptional service.
Product Quality
Customers expressed satisfaction with the quality of glasses and lenses, noting quick service and accurate prescriptions.
Communication Issues
Several reviews highlighted problems with communication regarding orders, delays, and customer concerns, leading to frustration for some customers.
Mixed Experiences
While many reviews were positive, there were notable complaints about rude staff and poor service at times, indicating inconsistency in customer experiences.
Store Environment
The store was frequently described as clean and welcoming, contributing to a pleasant shopping experience.
- MGMiguel GonzalezNov 8, 20255.0David was very helpful & kind! He made our first LensCrafters experience a great one.
- SSsuggested_nameOct 21, 20255.0five star review for sure - very good experience getting new glasses!
- PPPaola PedrozaOct 21, 20255.0The service at this location is always top notch. I have been there for my son’s glasses and just today, a friendly store manager Jelissa helped me with a quick repair! Highly recommended.
- ALAudrey LauOct 19, 20255.0The ease of booking an appointment, the pleasant and clean waiting area, the short wait time, receptive staff, competent optometrist with excellent bedside manner.
- MMMichaelOct 14, 20251.0This location is horrible. There are barley any parking options, nobody picks up the phone, and the worst part is the customer service. They are unprofessional and have huge egos acting like they got a optician degree from Havard. The staff here were unhelpful and unresponsive towards my concerns and could be bothered to help. You should spend the extra 10 minutes to go to the RIO location where the employees won't be condescending
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer at the Rockville location?
LensCrafters offers comprehensive eye exams, premium lens solutions, prescription wearable technology, and a wide range of designer eyewear brands at its Rockville location.
Which eyewear brands are available at LensCrafters in Rockville?
You can find popular designer brands such as Ray-Ban, Oakley, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, and more at LensCrafters in Rockville.
What are the operating hours for LensCrafters in Rockville?
LensCrafters in Rockville is open Monday to Friday from 9:30 AM to 6:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Does LensCrafters in Rockville accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
Can I schedule an eye exam online for the Rockville LensCrafters?
Yes, you can schedule an eye exam online using the LensCrafters scheduling link specific to the Rockville store.
What payment options are accepted at LensCrafters in Rockville?
LensCrafters accepts various payment options including American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Does LensCrafters at Pike and Rose offer in-store pickup for eyewear?
Yes, LensCrafters offers in-store pickup services at their Pike and Rose location in Rockville.
What nearby places can I visit before or after my appointment at LensCrafters Rockville?
You can visit Diamond Touch Cleaners for home cleaning, or enjoy dining at Melina (a Greek restaurant) and Hello Betty (a seafood restaurant) near LensCrafters at Pike and Rose.
Are there any nearby hotels near LensCrafters in Rockville for visitors?
Yes, the Canopy by Hilton Washington DC Bethesda North resort is located nearby, making it convenient for visitors needing accommodation close to LensCrafters.
How can nearby services like Carl M. Freeman Companies and Rose Financial Solutions assist customers at LensCrafters?
Customers visiting LensCrafters can access nearby services such as Carl M. Freeman Companies for real estate and event planning, and Rose Financial Solutions for accounting needs, providing a convenient one-stop area for various needs.