Business Details
About
Home Health Care ServiceSenior Citizen Center
Home Instead is the world’s largest home care franchise network and the flagship home care brand of Honor. Together, Honor and the Home Instead network delivers better jobs for Care Professionals, better home care for aging adults, and entirely new offerings to support the aging journey.
Details
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.8
128 reviews
5 stars
114
4 stars
8
3 stars0
2 stars1
1 star
5
What are people saying?
AI-generated from recent customer reviews
Care Quality
Customers consistently praised the caregivers for their compassion, professionalism, and ability to form close bonds with clients, enhancing their quality of life.
Responsiveness
The business received positive feedback for its quick response times and flexibility in accommodating changing care needs and schedules.
Communication
Many reviews highlighted the effective communication from both caregivers and administrative staff, ensuring families felt informed and supported.
Mixed Experiences
While most feedback was positive, some customers reported negative experiences related to scheduling issues and administrative challenges.
- DHDBruce HanesDec 10, 20255.0I spoke on the phone regularly with the patient. Being able to stay in her own home and avoid leaving her familiar surroundings meant a lot to her. The level of care she received from Home Instead was excellent. Even during the tough time before the end.
- RBRichard BoltuckOct 31, 20255.0Home Instead, Rockville MD, offers a reliable and excellent solution to the need for competent, caring in-home caregivers. A huge advantage is having a firm that manages care and scheduled shifts well even when individual scheduled caregivers become unavailable. There is a lot of inevitable turnover in this industry, and of course, individual caregivers might have unanticipated events arise -- so it is important to have a bench of staffing so all really needed shifts are covered reliably. Individual needs vary, of course.
- SGSharon GillesOct 18, 20235.0Given the difficulties of care taking and elderly patient, my family's burden was eased greatly due to the services provided by Home Instead. The care takers are extremely caring and treated my mom with kindness and gentleness. When any issues did come up, the team was not only open to addressing the issue, they encouraged the communication to improve the services. I am grateful for the service Home Instead provided.
- JRJulieann RappMay 25, 20225.0This is a well run, professional company and I highly recommend them for anyone seeking caregiving for a loved one. Our caregiver was kind, attentive and well trained. The office staff were always helpful and polite. I will always use this company for any future needs.
- CSc sDec 23, 20135.0I cannot imagine how my family would have dealt with my aunt without the aid of Home Instead. Because of Home Instead, we were able to keep my aunt in her home for a much longer period than we initially thought feasible. As anyone caring for a family member knows, there is more than enough burden to cause sleepless nights. Thanks to Home Instead and their wonderful staff—from the folks that answer the phones to the office manager to the staffing personnel and hard-working caretakers—some of our burden was mitigated. Home Instead was extremely helpful and we highly recommend them to anyone needing a caretaker for a loved one.
Frequently Asked Questions About Home Instead
What services does Home Instead provide?
Home Instead offers home health care, senior citizen support, aged care, hospice, and home help services to support the aging journey.
Where is Home Instead located?
Home Instead is located at 6100 Executive Boulevard, Suite 650, Rockville, MD 20852, USA.
What are the operating hours of Home Instead?
Home Instead operates 24 hours a day, 7 days a week, including weekends.
How can I contact Home Instead?
You can contact Home Instead by phone at +1 301-755-9671.
What payment options are accepted at Home Instead?
Home Instead accepts American Express, Check, Discover, and Visa as payment methods.
Is Home Instead wheelchair accessible and LGBTQ welcoming?
Yes, Home Instead has wheelchair accessible seating and restrooms, offers unisex restrooms, and welcomes LGBTQ clients.
Does Home Instead serve areas beyond Rockville?
Yes, Home Instead serves multiple areas including Olney, Potomac, Bethesda, Rockville, Aspen Hill, Cabin John, Colesville, Chevy Chase, Garrett Park, Derwood, Silver Spring, North Bethesda, Kensington, Montgomery County, Leisure World, Martin's Additions, Wheaton-Glenmont, and Friendship Heights Village in Maryland.
What nearby medical services are close to Home Instead?
Nearby medical services include George Bolen, MD (orthopedist), Better Health Medical Center (chiropractor and hospital), Rockville Pain Relief Center, and Elite Healthcare (medical center).
What nearby professional services can I find near Home Instead?
Near Home Instead, you can find professional service providers like Sadiq Law Group (legal), Eastern Title and Settlement (real estate), DSFederal (software development), and Frontline Compliance (marketing agency).
Are there nearby transportation or parking options available around Home Instead?
Yes, Autosled offers transportation services nearby, and Lot 129 provides parking facilities close to Home Instead's location.