Head Neck & Back Pain Center

Reviews

• SP

  silinda powell

  Aug 21, 2024
  5.0
  Very nice and professional, Doc is one of the best in the state.
• KS

  K S

  Aug 24, 2020
  1.0
  If I were you I would go somewhere else. I was scheduled for an appointment today (8/24/2020 @11am) because I was involved in an auto accident. I found this place on Google and read the raving reviews and was happy that they had a spot for me. First off the foyer/entrance is extremely small and the doors are not electric which seems odd for a MEDICAL OFFICE. I finally fought my way in with stroller in tow and I was greeted by the receptionist whom gave me the normal paperwork to fill out. The office was requesting my insurance company info but I had planned to go through 3rd party billing due to the fact that responsibility was taken by the other party. They advised me that I had to use my PIP which I did not have due to other issues. During me discussing my issues with the front desk representative the doctor of the office decided to jump into the conversation and confuse the situation. He was essentially naming ever billing rule he and “every other” Chiro office requires in MD, which I did not ask about because my situation is unique. Nonetheless, his wife yells out from the front office “We’ll still see her”..so Dr. Husband fast walks over to his wife to discuss the decision as if he was upset she said I could be seen. As I’m watching this whole thing unfold I’m still confused with a stack of papers wondering if I should still complete them or if they’re going to dismiss me. While I heard them talking in the back I expressed to the receptionist that my call was not screened for information and I was just given a time to come in..no questions asked..I then ask am I going to be seen? She then walked back into the office with the husband and wife and they stood there and discussed me as if wasn’t sitting there...Finally, they said yes, then the wife comes out and says “Yes we’ll see you” and I asked one last time if they were sure because I would hate to inconvenience them and the wife looked at me with such an annoyed face and said “YES”. I continue to do my paperwork so I could be seen, as I sat there filling out my paperwork the wife comes over (Nobody in the office had on a face mask) and moves the cover to my 2-months old stroller and peeks her head in and says “Your daughter is so cute”. My daughter is a son that was sitting in a black and red stroller/car seat combo with a black car seat cover with dinosaurs on it..so clearly to someone with common sense they would presume I was the mother of a SON. At that point I no longer wanted to be seen. First it took 3 people to decide if I was going to be seen when it should’ve just been one. Why hire office staff if the doctor is going to just come up and talk over everyone? He didn’t even greet me or ask me my name or how I was doing before reciting MD State Laws to me. Obnoxious much? Second I don’t appreciate being discussed in secrecy..why did it take an office meeting to determine if I was going to be seen? Lastly, we’re in the middle of a pandemic and even before COVID you just don’t go around touching and putting your face in people’s strollers. My child is 2 months old with a 2 month old immune system, have some respect next time. I immediately ripped up my paper with my personal info on it and handed their clipboard back, I said have a nice day and the wife said “Wow” as if I offended her?? Lady you just called my son a girl and didn’t even apologize..I guess that was her way of “Throwing shade” or trying to have the ultimate comeback. I am currently looking for a more professional Chiro to meet my needs. My fiancé says we should give -5 especially since I packed me and my child up just to not be seen in 95 degree weather in the midst of a pandemic...But you live and you learn!
• AV

  Adrianna V

  Dec 2, 2018
  5.0
  I been attending this center for about a month and I have noticed the pain in my back is now unnoticeable. I have learned to modify my gym workout but still get the full experience of each workout. Their customer services is great. They get you in and out. So no need to block a huge part of your day. He helps to you to understand the type of injury you might have and ways to eliminate the stress that causes the pain or discomfort. You be given different stretches that help the process to recovery. The formation and sequence on how they operate is amazing. There is definitely team work at this center.
• KP

  Krysta Pun

  May 10, 2018
  5.0
  I have been dealing with lower back issues for over a year now, I was previously going to different office for treatment and was seeing no improvements. So I tried the Head Neck and Back pain center and literally felt relief after just one day!!! The staff are wonderful and the techniques used are amazing. I highly highly recommend.

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