LensCrafters

4.4
263 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
9912 Reisterstown Rd, Owings Mill, MD
21117, United States

Hours

Reviews

4.4
263 reviews
5 stars
210
4 stars
11
3 stars
2
2 stars
9
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, professional, and knowledgeable, providing excellent customer service.

Staff Knowledge

Customers appreciate the staff's expertise and attention to detail, particularly in helping with prescriptions and frame selection.

Store Experience

The store is noted for its cleanliness, welcoming atmosphere, and modern facilities, contributing to a positive shopping experience.

Appointment Issues

Some customers reported issues with appointment scheduling and wait times, indicating a need for improvement in this area.

Product Availability

There were complaints about the availability of certain products and the handling of insurance, suggesting inconsistencies in service.
  • 66
    6078Brandon
    Nov 13, 2025
    1.0
    I believe I have been defrauded. I paid for lenses that are clearly not genuine. The AR coating is horrible and I can’t focus, I believe they are cut wrong as well.
  • RK
    Ryan Kloman
    Oct 20, 2025
    5.0
    Great service and very knowledgeable staff.
  • BY
    Boris Yu
    Oct 15, 2025
    5.0
    After trying many optometrists from different shops I found doctor Klein's prescriptions fit the best. He's patient, meticulous and takes his time until he gets the best fit.
  • PP
    Pandroidigital
    Sep 7, 2025
    2.0
    11:15 Sunday 07 Sept 25. Store not open yet. Hours are 11-5. 🤷🏽‍♂️
  • SC
    SANDRA CHAMBERS
    Aug 30, 2025
    5.0
    The staff was very professional and knowledgeable

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.