Staff Quality
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting trainers like Rachel, Jake, and Roger.
Cleanliness
The gym is frequently noted for its cleanliness, with many reviews commending the maintenance of the facilities and equipment.
Equipment and Amenities
While many customers appreciate the variety and quality of equipment, some noted that certain machines are old or in need of maintenance.
Crowding Issues
Several reviews mentioned that the gym can get crowded, especially during peak hours, which may affect the workout experience.
Customer Service
There are mixed reviews regarding customer service, with some customers expressing frustration over issues like billing and communication.