Charming Smiles Family Dentistry

Reviews

• FB

  Filomena Bruno

  Nov 10, 2025
  1.0
  At first, the receptionist gave me a warm welcome, and I thought the visit would go well. But after my first appointment, things completely changed. After the X-rays, I asked the doctor if I had any cavities. She said she couldn’t tell me until I did the cleaning first 😅. I found this very unusual, as I’ve always been told by dentists that cavities can be identified during the exam or from X-rays without needing a cleaning first. During the check-out, the staff presented me with a payment plan that included a deep cleaning and another cleaning four weeks later. When I said I only wanted the deep cleaning, the receptionist insisted that I needed both — and explicitly told me that one cleaning would be covered by my insurance and the other I would have to pay out of pocket, even though she already knew how my insurance worked. When I said I didn’t want to schedule the second cleaning, she kept pushing and made me feel very uncomfortable. It even sounded like she wanted to schedule the paid cleaning first, before using the insurance — which felt very dishonest to me. I’ve never heard of doing two cleanings in one month, especially right after a deep cleaning. I left the office feeling pressured and disappointed. I will not be returning, and I don’t recommend this place to anyone who expects honesty and respect.
• MJ

  Madison Scott, Jr.

  Oct 18, 2024
  5.0
  The experience was great with the Dentist, she identified the root cause of my pain and was quite gentle. Admin is also a great asset to the team, Erica is very thorough, polite, and understanding. Go Charming smiles!
• AF

  Axel flores

  Sep 20, 2022
  5.0
  you are looking for outstanding dental care then please visit Dr Kelley and her phenomenal staff . The name says it all, ‘Charming Smiles Dentist’. As you walk through door you will be greeted with unforgettable professionalism and care at the front desk, (so very important). A big thank you to Dr Kelly and staff, you are providing exceptional service to the Laurel community
• MS

  Monique S

  May 23, 2022
  5.0
  We’ve been going to Dr. Kelley at Charming Smiles Family Dentistry for several years as our pediatric dentist and for an adult. They were very helpful when I needed to quickly coordinate referral paperwork for an oral surgeon after a fall. The staff help my young child feel comfortable, scheduling is easy, and we have never had to wait for extended periods of time (although I would not count this against a place if that occurred every now and again as emergencies pop up).

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