JK
Jennie Kinsfather
Jan 12, 2026
Updated Review (Friday, 02/06/2026)
First engagement (AAD Call Center – 5/5 stars)
I contacted Anne Arundel Dermatology (AAD) December 2025 to seek out a PA that I worked with 8yrs ago. That PA has since moved on to their own practice. The call center representative was gracious and listened well to what I needed (e.g. I had tight timeframe; they helped identify possible solutions). They identified a PA who was available during the timeframe and who had completed similar procedures, so that I could likely move more easily from the initial consultation to the procedure.
Second engagement (Somil Metha, PA-C – 1/5 stars)
My initial consultation at AAD-Greenbelt. I met with Somil Metha, PA-C. Initially, I felt well-served during the appointment, and I left a Google-review immediately afterward stating five stars. However, what I learned in the five hours following my appointment with Somil is that I was not actually served well during this appointment.
Long story short: I was referred out to physicians outside of the network (why? I don’t know); it was implied that these referrals were warm-handoffs (when they were indeed cold referrals; I would have to start from scratch with a brand-new consultation); and the follow up for these referrals, along with the calls that afternoon to AAD to figure out ‘what is going on here?’ took up the remainder of that Monday (five hours). The run-around with the next steps, resulting in exhausted time, energy, and resources – truly a 0/5.
Third/Fourth Engagements (Customer Service Center – 5/5 stars; Helena at the AAD-Greenbelt office – 20/5 stars)
In the five hours after the consult with Somil, I spoke with the AAD Call Center twice.
While I didn’t get the name of the first call center person I spoke to, he was kind, helpful, asked good clarifying questions to ensure he got things done right the first time. He provided clear timelines of when I could expect to hear back regarding my questions.
The second person I spoke to works directly in the dermatology office where I first visited, Helena. Helena is a godsend. Within one call, she professionally acknowledged that things should have been handled differently for me earlier in the day, and got everything back on track. NOTE: it is a super skill to acknowledge when a company/person has dropped the ball, and to do so without throwing them under the bus, or airing grievances that the client doesn’t need to be a part of, AND to get things immediately back on track and moving forward – Helena did ALL this, and more, within about 15-20min of the call I had with her. Thank you, Helena.
I was heard, acknowledged, and supported. Helena asked clarifying questions, literally hand-walked the issue at hand within the office to get the needed answers and next steps, and then got me immediately scheduled with a PA who was immediately available and also skilled in the procedure I needed.
Fifth/Sixth/Seventh Engagements (Taj Richardson, PA-C – 20/5 stars; Taj’s support team, all 3 appts – 15/5 stars)
From the initial consultation, to the procedure itself, to the post-procedure follow-up: wow-o-wow, did I land in the most capable, supportive, professional care.
The initial consultation was thorough. Taj is professional, kind, engaging, informative, and she listens and asks questions in a way that ensures all points have been covered and nothing is unclear to either her or the patient. The procedure itself – while I would guess that what, to me, felt like Taj putting in extra care and attention, is actually just her everyday professionalism and approach to her work, is how genuinely cared for I felt under her care.
Here I am on the other side, 2.5wks later, and there is hardly even a scar; the wound site remained infection-free; and the area that needed to be treated is smooth, pain-free, and completely cleared. The staff that support Taj, from the initial consultation, the procedure itself, to the post-op follow-up: all incredible too, and follow in her professional, attentive, patient-engaged footsteps.
Taj & Staff: You are all appreciated.