Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Warby Parker Downtown Crown
134 Crown Park Ave., Gaithersburg, MD
20878, United States
Hours
Reviews
4.7
181 reviews
5 stars
162
4 stars
5
3 stars0
2 stars1
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, knowledgeable, and helpful, contributing to a positive shopping experience.
Efficiency
Customers appreciate the quick service and minimal wait times, often completing their visits in under 30 minutes.
Product Selection
The store offers a wide variety of stylish and affordable eyewear options, which customers find appealing.
Mixed Experiences
While many reviews highlight excellent service, there are notable complaints regarding appointment policies and handling of customer issues.
- AHAlison Heilig4 days ago5.0Very friendly and helpful staff. Overall a great eye exam and glasses purchase experience.
- JMJeff MeliaDec 31, 20255.0After shopping around for glasses at a few stores, I ended up buying from Warby Parker in Downtown Crown. The store was nice, the selection was wide and appealing, and the prices were good, but the salesperson Christine (?) was the highlight of it. She was there when I first popped in to browse a week or so ago and helped me again when I came back to order. She was extremely helpful and friendly to the point that she brightened my day. That's what I'll remember most about my experience with Warby Parker.
- EPErik Van de PollDec 27, 20255.0Incredible manager helped me today with my glasses. Was incredibly friendly and was great in coaching staff as they were with other customers. Great store. Sorry I dont know the managers name, but again would hire her in a second.
- AAAna AguileraDec 23, 20255.0Great experience at Warby Parker. They’re very easy to do business with, with straightforward, transparent pricing and no surprises. The staff was friendly and knowledgeable, and there was no waiting time at all. I was in and out in under 30 minutes. Highly recommend for anyone looking for an efficient and pleasant eyewear experience.
- LLLZellDec 23, 20255.0I had a very good experience buying glasses in-person here. Andrew (I hope I remember your name right) was very helpful and patient with me as I tried different things, and talked me through the different options and trade-offs. When I went to pick up my glasses, a different person helped me and they took the time to adjust the frames to fit me the way I wanted. I love my new glasses (and I got clip ons!) and I’d definitely come back here for my next pair.
Frequently Asked Questions About Warby Parker Downtown Crown
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What types of eyewear products are available at Warby Parker Downtown Crown?
Warby Parker Downtown Crown offers a variety of eyewear including prescription glasses, sunglasses, contact lenses, and frames made from materials like acetate, metal, and nylon. They also offer specialized lenses such as progressive, polarized, and blue light glasses.
Do I need to bring my prescription when visiting the store?
You don't need to bring anything but your eyeballs to try on frames. If you plan to purchase prescription eyewear or contacts, it's helpful to bring a digital or physical copy of your current prescription.
Does Warby Parker Downtown Crown accept vision insurance?
Yes, they are in-network with several major insurance carriers and also allow the use of out-of-network benefits, though coverage may vary by location or plan.
Can I get my glasses adjusted at the store?
Yes, the store offers optical measurements and lifetime complimentary adjustments. An optician is available to make any necessary modifications so your frames fit perfectly.
What is Warby Parker Downtown Crown's return and exchange policy?
They offer a 30-day hassle-free return or exchange policy for eyewear and accessories purchased online or in-store. Contact lenses can also be returned if unopened within 30 days of purchase.
Are gift cards available for purchase?
Yes, both physical gift cards and e-gift cards are available to purchase online or in-store.
What are the store's hours of operation?
The store is open Monday to Wednesday from 10:00 AM to 7:00 PM, Thursday to Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
How can nearby places enhance my visit to Warby Parker Downtown Crown?
Warby Parker Downtown Crown is in Downtown Crown shopping center, near stores like lululemon for sportswear, Bath & Body Works for beauty products, and restaurants such as Ruth's Chris Steak House and Coastal Flats for dining before or after your visit.
Are there wellness or relaxation services near Warby Parker Downtown Crown?
Yes, nearby you can find spas like Massage Envy and Woodhouse Spa, as well as fitness options such as Club Pilates to complement a wellness-focused day alongside your eyewear visit.
What nearby amenities can help with convenience around Warby Parker Downtown Crown?
You can find nearby conveniences including the Wells Fargo ATM for banking needs, Zagg Phone Repair and Verizon for electronics and mobile services, making it easy to handle various errands during your trip.