Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Warby Parker Downtown Crown
134 Crown Park Ave., Gaithersburg, MD
20878, United States
Hours
Reviews
4.6
152 reviews
5 stars
134
4 stars
4
3 stars0
2 stars1
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and helpful staff, with many highlighting exceptional service experiences.
Eye Care Expertise
Customers appreciated the thoroughness and professionalism of the eye doctors, noting their ability to explain options clearly.
Store Environment
The store was frequently described as clean, well-organized, and welcoming, contributing to a positive shopping experience.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences related to service urgency and handling of issues.
Product Selection
Customers enjoyed the variety of stylish and affordable eyewear options available, often noting competitive pricing.
- TKToby KnappNov 16, 20255.0Great service, great eye doctor and amazing frames plus they have a strong desire to give back to those in need and that makes me a fan!
- MRmadison rodgersNov 6, 20251.0I’ve really loved this location and have been coming here for a while, but I’ll unfortunately be switching locations after my most recent experience. My mom and I both had appointments and were the last ones of the day. We were running a little late, but we knew there was a 5-minute grace period. When we opened the door, I checked my phone and saw that it was exactly 5 minutes past our appointment time, so we smiled in relief. However, by the time they found our appointments, it was one minute past that, and they denied my mom’s appointment. I ended up having my appointment early and even finished before my original appointment time. I completely understand having policies in place to stay on schedule, but this situation felt unnecessary and absurd, especially considering we were the last clients of the day and have always been on time in the past. No complaints about the doctor, he was great.
- RLRachel LehmanNov 4, 20255.0Super easy scheduling, friendly and helpful staff, great optometrist. Low pressure sales. Much better than my previous optician.
- TJTiffany JacksonOct 27, 20255.0I’ve been coming to Warby Parker for several years and I always receive the best customer service. I have tried MyEyeDr in Germantown because they are in-network but that was terrible idea! I ended up right back at Warby Parker. Dr. Gamboa and Dr. Raja are great! They are knowledgeable and always explain my eye care options so that I make the best decision. The employees in the front always provide the best customer service. (I wish I knew all of their names.) Go to Warby Parker. You won’t be disappointed!
- LALaverne AcheampongOct 20, 20251.0I did have a great experience with this location when it came to ordering my contacts but a month or so later when I had a contact stuck in my eye, I came in for help and when the associates spoke to the doctor, I saw her shrug with her arms as if she had no care for my medical emergency. My eye was in so much pain and I waited for some time only to be told the doctor has no time on the calendar to be able to see me, despite there being no patients walking in and out or awaiting an appointment and only one other n the store. They tried to offer me a timeslot in three hours at the next location 20 minutes away, but I came on my work lunch break, which I took early to accommodate the issue. There was no urgency to help me resolve or even just care for my eye and that greatly disappointed me. I will not be ordering my contacts, glasses from them moving forward nor consider them for any future services.
Frequently Asked Questions About Warby Parker Downtown Crown
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What types of eyewear products are available at Warby Parker Downtown Crown?
Warby Parker Downtown Crown offers a variety of eyewear including prescription glasses, sunglasses, contact lenses, and frames made from materials like acetate, metal, and nylon. They also offer specialized lenses such as progressive, polarized, and blue light glasses.
Do I need to bring my prescription when visiting the store?
You don't need to bring anything but your eyeballs to try on frames. If you plan to purchase prescription eyewear or contacts, it's helpful to bring a digital or physical copy of your current prescription.
Does Warby Parker Downtown Crown accept vision insurance?
Yes, they are in-network with several major insurance carriers and also allow the use of out-of-network benefits, though coverage may vary by location or plan.
Can I get my glasses adjusted at the store?
Yes, the store offers optical measurements and lifetime complimentary adjustments. An optician is available to make any necessary modifications so your frames fit perfectly.
What is Warby Parker Downtown Crown's return and exchange policy?
They offer a 30-day hassle-free return or exchange policy for eyewear and accessories purchased online or in-store. Contact lenses can also be returned if unopened within 30 days of purchase.
Are gift cards available for purchase?
Yes, both physical gift cards and e-gift cards are available to purchase online or in-store.
What are the store's hours of operation?
The store is open Monday to Wednesday from 10:00 AM to 7:00 PM, Thursday to Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
How can nearby places enhance my visit to Warby Parker Downtown Crown?
Warby Parker Downtown Crown is in Downtown Crown shopping center, near stores like lululemon for sportswear, Bath & Body Works for beauty products, and restaurants such as Ruth's Chris Steak House and Coastal Flats for dining before or after your visit.
Are there wellness or relaxation services near Warby Parker Downtown Crown?
Yes, nearby you can find spas like Massage Envy and Woodhouse Spa, as well as fitness options such as Club Pilates to complement a wellness-focused day alongside your eyewear visit.
What nearby amenities can help with convenience around Warby Parker Downtown Crown?
You can find nearby conveniences including the Wells Fargo ATM for banking needs, Zagg Phone Repair and Verizon for electronics and mobile services, making it easy to handle various errands during your trip.