Staff Quality
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting trainers like Karen and Eric.
Cleanliness
The gym is frequently noted for its cleanliness and well-maintained facilities, although some reviews mentioned areas needing improvement.
Community Atmosphere
The gym fosters a positive and welcoming environment, with many members appreciating the sense of community and support from both staff and fellow gym-goers.
Management Issues
Some reviews pointed out concerns regarding management, particularly with the general manager's demeanor and handling of customer service issues.
Equipment Maintenance
While many praised the variety of equipment, there were complaints about some machines being out of service and the need for better maintenance.