Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
295 reviews
5 stars
266
4 stars
5
3 stars0
2 stars2
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Nancy and Irena, received high praise for their helpfulness, professionalism, and attentiveness to customer needs.
Eye Exams
Patients reported thorough and informative eye exams, particularly highlighting Dr. Crampton and Dr. Glenn for their expertise and care.
Appointment Issues
Some customers experienced difficulties with appointment scheduling and long wait times, indicating a need for improved efficiency in the process.
Frame Selection
The store offers a wide variety of frames, and staff are noted for assisting customers in finding suitable options.
Mixed Experiences
While many reviews are positive, there are a few negative experiences regarding customer service and communication, suggesting inconsistency in service quality.
- IHIesha HallNov 12, 20255.0Irena was absolutely amazing and fixed my sunglasses in minutes.
- CMConnie MarkotOct 18, 20255.0I had an excellent experience at LensCrafters at Westview Promenade, Frederick, MD. Allison was so helpful and patient with me as I was trying to find a frame that would work well for me. She also explained that my insurance plan is really great and that I would be able to opt into higher level lenses and not incur a price increase with my current insurance plan. Thank you, Allison.
- MLMatt LarsonSep 17, 20251.0I wish I could leave zero stars. Shame on this company for making it impossible to cancel an appointment and no wonder you don't have any appointments for over a month-I bet that's because you have tons of no shows.
- JSJoshua SchmittAug 21, 20255.0I have had glasses for eight years, and this was the best experience I have ever had. Throughout the entire process, I felt like the people taking care of me truly cared. When picking out frames, the staff was nothing but helpful and accommodating. They used an electronic device to measure my face to get the best fit possible. The actual exam was of the same quality. It was thorough, and the doctor answered all my questions. I felt like my needs and concerns were their top priority. Once my glasses were ready, they made sure everything fit correctly and told me to come back for cleanings and adjustments. 10/10 recommend.
- TLTeresa LlinesAug 6, 20255.0Professional and friendly
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters?
You can find brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
What vision insurance plans does LensCrafters accept?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
What payment options are available at LensCrafters?
Payments can be made using American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
What are LensCrafters' store hours?
LensCrafters is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup services for your convenience.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule your eye exam online through LensCrafters' appointment scheduling link.
What makes LensCrafters at Westview Promenade convenient to visit?
Located in Westview Promenade, LensCrafters is near places like Bank of America ATM, Jerry's Subs & Pizza, and Comfort One Shoes, making it convenient for running multiple errands.
Are there other optometry-related businesses near LensCrafters?
Yes, nearby optometry-related businesses include Dr. Donna M. Glenn & Associates and Eye See You Optical, offering additional eye care options in the area.
What nearby dining options are available when visiting LensCrafters?
You can find several nearby restaurants such as Poke Bowl, Matsutake Sushi and Steak, and Jerry's Subs & Pizza to enjoy before or after your visit.