Giant Pharmacy

Reviews

• SL

  S Lidos

  Sep 24, 2025
  1.0
  Went for a flu shot. Filled out paperwork and wanted to submit my insurance card. Told I didn’t need to submit it if I had prescriptions at this pharmacy I did) Waited for 25 minutes and then was asked for my insurance card. Submitted the card and continued to wait. Person who came after me for a shot was called in. I then approached the pharmacy employees and requested my paperwork back. Without a word of explanation regarding the delay I was given my paperwork back. I asked to speak with the person in charge and I spoke with Melanie explaining I had waited half an hour, received no communication from staff during this wait and that this was very disrespectful. Melanie agreed that the tech probably should have said something to me. She explained the employees were very busy (yet very few customers appeared at the counter requiring any type of service during the half hour I was waiting). Melanie did not apologize, did not explain the delay or explain why the person who came for a shot almost 10 minutes after me was accommodated. Very disrespectful.
• FM

  Fran Mastin

  Sep 23, 2024
  5.0
  The staff is best in class. After 30 plus years in hospital pharmacy and home infusion i am well versed in processes and the postive outcomes of patient centric care. Thank you for serving the community!
• IL

  Irene Lejarraga

  Apr 19, 2024
  5.0
  I switched to the Giant Pharmacy in Crofton after horrible experiences with other pharmacies and it has made a huge difference in my life, since I take many medications and interact with the pharmacy quite frequently. The pharmacy itself is extremely efficient, and there is rarely more than a 2 person line. I used to have to wait in line for roughly 15-30 minutes, and now I rarely even wait 5 minutes. The pharmacy is on top of handling issues such as prior authorizations for me, or explaining what I need to do when a situation arises. They go above and beyond to give me the care I need. The pharmacy is easy to contact via phone, and I use the app which allows me to easily ask for refills, and then they text me to inform me when it is available for pickup. There is an incredibly quick turnaround time for this process. I have even arrived at the last minute a couple times (I felt quite bad about it), but they still helped me, although I'm sure they all just wanted to go home. Most importantly the staff has been phenomenal. They are all super friendly, helpful, patient, and smiley which helps brighten anyone's day. Caitlin, one of the employees however has really, really stuck out to me for going completely out of her way to help me more than once. I can guarantee the staff is very busy but she took the time to talk to the insurance company for over 30 minutes to sort out my situation. I was extremely frustrated by this point, but she managed to save me slightly over $300 dollars with that phone call. I have been incredibly grateful to her ever since, and hope she knows how much I appreciated this. She really went above and beyond. Thank you Giant Pharmacy in Crofton!

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