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LensCrafters

4.6
(357 reviews)

Business Details

7141 Arlington Rd, Bethesda, MD
20814, United States
(301) 547-2822

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
7141 Arlington Rd, Bethesda, MD
20814, United States

Hours

Reviews

4.6
357 reviews
5 stars
317
4 stars
4
3 stars
0
2 stars
1
1 star
35
  • EG
    Emely Gomez
    Mar 9, 2026
    1.0
    I had a very disappointing experience at LensCrafters with the assistant manager, Christina. From the start, her demeanor was dismissive and unwelcoming. Super passive aggressive the whole time. At one point she told me to go sit down while she “looked into the account.” When I didn’t immediately move, she repeated herself in a forceful tone that felt more like she was trying to get me out of her face than actually help. I was not surprised at all when I saw another review on here describing another horrible experience with the same person, Christina. Clearly this isn’t a one-off situation. The store needs to seriously work on its customer service. Customers should be treated with basic respect and courtesy. Instead, the attitude was beyond rude and passive aggressive, as if internal frustrations were being taken out on the people walking through the door. Completely unpleasant and unnecessary.
  • RM
    Rustin Moore
    Mar 9, 2026
    5.0
    Rosanna is the best!! This store is about a 10 minute walk from my job, so while it’s convenient, I still need efficiency so I’m not wasting a break standing in line or being upsold services or products I don’t need. This year, I set aside FSA money to buy some new AI frames and I’m happy I chose here to do it. Rosanna was patient, kind, knowledgeable and quick with service during 2 visits. I ended up buying a pair of prescription Oakley Meta glasses during their promotional sale and a pair of Rayban meta sunglasses with my benefits. I’m going to recommend anyone in need of glasses in this area to come and see Rosanna!
  • JL
    Jorge De Leon
    Mar 8, 2026
    1.0
    Dr. Espejo is very good. But the current sales representatives are terrible. Their service is bad, they treat you as if they are doing you a favor. I returned because of Dr. Espejo and the previous sales representative. But now, I definitely won’t go back.
  • AR
    Akilah Richmond
    Feb 27, 2026
    5.0
    I had such a great experience at LensCrafters thanks to Chyna! She was incredibly patient and helpful while I browsed and tried on so many different pairs of glasses. She really took the time to listen to what I liked, gave honest feedback, and helped me narrow down the options without ever making me feel rushed. Her knowledge, kindness, and attention to detail made the whole process easy and enjoyable. Because of her help, I finally found the perfect pair that feels just right for me. If you’re looking for someone who truly cares about helping you find the best fit and style, ask for Chyna — she’s amazing!
  • MN
    Miro Nikolov
    Feb 24, 2026
    5.0
    Special thanks to Chynna (I hope I spelled your name correctly, please forgive any errors) for helping me choose a new pair of glasses and being so patient and answering all of my questions and making sure I got the best discounts available. You truly made my experience special by going above and beyond what was expected. Thank you!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.

Brand Certified Facts from LensCrafters

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Certified March 15, 2026Yext Knowledge Graph
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