Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
343 reviews
5 stars
308
4 stars4
3 stars0
2 stars1
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with instances of staff being unhelpful, rude, or dismissive, particularly from certain associates.
Positive Experiences
Several customers praised specific staff members, like Paul, Damien, and Rosanna, for their exceptional service and helpfulness.
Product Quality
Customers appreciated the selection of frames and the quality of the products, although some expressed concerns about pricing and upselling.
Mixed Reviews
While some customers had excellent experiences, others reported significant issues with service and product fulfillment, indicating inconsistency in customer experiences.
- VEVahid H EsfahaniJan 4, 20265.0They did a great job fixing my glasses
- DGDiana Cely de GalvinDec 27, 20251.0If I could give this location a zero stars, I would. I have walked in at least three different times over 5 years and have had to walk out because I wasn't helped/was ignored. Literally the worst Lenscrafters location in Montgomery County.
- JGJasmine GDec 19, 20251.0Terrible experience as a would-be customer. No offer to help from the 3 idle customer associates, so I shopped and collected possible frames myself. Then I sat down to try the frames on by myself, again without offer of assistance. When I was halfway through trying them on, the store associate came over and took the mirror out from in front of my face to help another customer. She took the mirror from in front of my face!! So I couldn't even try on the glasses. Even the other customer was confused and offered to "share the mirror" (which I appreciate) but this behavior by the store associates is so strange. I walked out and went to Warby Parker, much better customer service and better value. Would not recommend this Lenscrafters location to anyone. If you want to go to Lenscrafters, the North Bethesda location has much better customer service.
- MJMike JDec 5, 20251.0Got Post Office mail from Lenscrafters on Alington Road in Bethesda addressed to someone who doesn't live here. Called the store and spoke to Christina the store manager and asked that they don't send any more of this persons mail here. Christina said they can't do that even though the mail came from their store. Unbelievable - if you ever move Lenscrafters will send Post Office mail to your old address forever.
- SHSuChu HsiaoDec 2, 20251.0Be aware of getting yourself glasses here as you might not be asked by the staff here what options you want for the glasses as they do not care of it and it might turn out that lots of unnecessary adds on to the glasses. The final charge would surprise you even you are with a good insurance! I would look for other stores for my next purchase.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Bethesda offer?
LensCrafters in Bethesda offers comprehensive eye exams, premium lens solutions, a wide range of designer brands, and prescription wearable technology.
What are the store hours for LensCrafters at 7141 Arlington Rd?
The store is open Monday to Friday from 10:30 AM to 7:30 PM, Saturday from 10:00 AM to 6:30 PM, and Sunday from 10:00 AM to 5:30 PM.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
Can I schedule an eye exam appointment online at LensCrafters Bethesda?
Yes, you can schedule an eye exam online through their appointment link provided on their website.
What types of lenses and eyewear brands are available at LensCrafters Bethesda?
They offer high definition, anti-reflective, polarized, and traditional lenses, and designer brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban Meta, Oakley Meta, and Nuance Audio.
Does LensCrafters Bethesda provide any specialized services?
Yes, they offer specialized services like AccuFit and myLook as well as digital retina photos at some locations.
Is there wheelchair accessible entrance at LensCrafters Bethesda?
Yes, LensCrafters Bethesda has a wheelchair accessible entrance.
What nearby businesses could I visit before or after my appointment at LensCrafters Bethesda?
Nearby you can visit Le Pain Quotidien bakery for a snack, the Lebanese Taverna for Middle Eastern cuisine, or Maman cafe for coffee and baked goods.
How can LensCrafters customers benefit from the nearby Bethesda Lane transportation service?
Customers can use Bethesda Lane transportation for convenient travel to and from LensCrafters, making it easier to access the store without worrying about parking.
Are there parking options available near LensCrafters Bethesda?
Yes, Colonial Parking, Inc. provides parking nearby which is convenient for customers visiting LensCrafters.