Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
334 reviews
5 stars
294
4 stars2
3 stars1
2 stars3
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Ronnie and CJ for their exceptional service.
Product Quality
Customers expressed satisfaction with the quality of glasses and lenses, noting that staff helped them find suitable options and provided repairs at no charge.
Mixed Experiences
While many reviews were positive, there were also complaints about poor service, particularly regarding rude staff and issues with prescriptions and wait times.
Store Environment
The store was described as welcoming and accommodating, with staff who inspired confidence in their choices.
- TNThushara Niyangoda4 days ago1.0I’ve been a patient at this practice for over 10 years and have generally had positive experiences in the past. Unfortunately, since the original doctor left, my most recent visit was very disappointing. I was given a new prescription that turned out to be incorrect, which caused significant discomfort and vision issues. When I contacted the office to address the problem, I was told that nothing could be done because more than two months had passed. I understand policies exist, but given my long history with the practice and the impact of an incorrect prescription, I expected more willingness to evaluate or correct the issue. This experience has made me reconsider continuing care here. I hope the practice takes patient feedback seriously and improves how concerns like this are handled.
- MCMireya CruzJan 1, 20265.0Great selection and service, but inconsistent staff training I’ve been a LensCrafters customer for over five years, and this location is usually my favorite due to the selection, cleanliness, and convenience. While my final experience was positive, the journey there was quite frustrating. After getting my eye exam, I returned a few days later to pick frames. Unfortunately, while browsing, I felt targeted by the staff. Four different associates approached me repeatedly, asking for my phone number and staring me down as if I were a shoplifter. It was incredibly uncomfortable and made me want to walk out. Thankfully, Tyrone, the salesperson who assisted me during my first visit recognized me and stepped in. He was kind, patient, and expert at helping me find the perfect frames for my needs. He is the reason I stayed. This store has a great environment, but management needs to focus on better customer service training so that all staff members are as welcoming and charismatic as he is.
- MOMimi Grace OliveDec 23, 20255.0The staff & product @ Lens Crafter @ Montgomery Mall are the best! The store manager, De Lacy, was particularly helpful & kind. I’ll be buying all my glasses & sunglasses here from now on!
- FMfarhan maqsoodDec 20, 20255.0I have a went on repair my glasses for working with great.
- RVRicky ValenciaDec 17, 20255.0Been coming to the MM location for some time now, always get prompt and excellent service!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters Bethesda offer?
LensCrafters Bethesda provides comprehensive eye exams using the latest vision technology, premium lens solutions, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters Bethesda?
LensCrafters offers designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Oakley, Ray-Ban, and more.
Does LensCrafters Bethesda accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What are the hours of operation for LensCrafters Bethesda?
LensCrafters Bethesda is open Monday to Thursday from 9:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Can I schedule an eye exam online for LensCrafters Bethesda?
Yes, you can schedule an eye exam online through their reservation URL.
What payment methods are accepted at LensCrafters Bethesda?
LensCrafters Bethesda accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Is LensCrafters Bethesda accessible for wheelchair users?
Yes, LensCrafters Bethesda has a wheelchair accessible entrance.
Where is LensCrafters Bethesda located within the Montgomery Mall?
LensCrafters is located at 7101 Democracy Blvd, suite 2218, inside Montgomery Mall in Bethesda, MD 20817-1018.
What nearby stores can I visit before or after my appointment at LensCrafters Bethesda?
You can visit nearby stores such as ECCO Montgomery Mall (shoe and clothing store), Build-A-Bear Workshop (toy and gift store), and The Children's Place (children's clothing store) around Montgomery Mall.
Are there nearby optometrists or eyewear stores to LensCrafters Bethesda?
Yes, nearby optometrists and eyewear stores include Two Little Windows, Specs New York, and Voorthuis Opticians, which can be options if you want to compare services or products.
Which nearby food and beverage options are available near LensCrafters Bethesda?
Nearby eateries include KaFean Koffee (coffee shop and cafe), Auntie Anne’s Pretzels Montgomery Mall (bakery and fast food), and Haagen Dazs ice cream shop for a snack before or after your visit.