Planet Fitness

4.2
649 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
5201 Belair Rd At Frankford Ave, Baltimore, MD
21206, United States

Hours

Reviews

4.2
649 reviews
5 stars
390
4 stars
138
3 stars
53
2 stars
24
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff professionalism; some praised friendly service while others reported unhelpfulness and confusion.

Cleanliness

Generally positive feedback on cleanliness, but some customers noted issues with dirty equipment and facilities.

Equipment Condition

Frequent complaints about outdated and broken equipment, particularly stairmasters and other machines.

Hours of Operation

Dissatisfaction with reduced hours; many customers preferred the previous 24-hour schedule.

Atmosphere

Positive comments on the gym's atmosphere, described as friendly and non-judgmental.
  • JB
    Joe Buckler
    Nov 2, 2025
    1.0
    The last four weeks it's been 80+ degress in this gym, I have no idea why. And I don't mean it's warm like how a regular gym gets warm when there's a lot of people in it, I mean the heater is on full blast at 2 in the afternoon. It'll be a beautiful 68 degress outside, and over 80 in this gym. How they've gone this long without sending someone to the hospital is beyond me. Just stay away.
  • LM
    Lashae Manley
    Oct 25, 2025
    1.0
    The worst one in the city it’s so crazy that the mondawmin location is better than this location! I can’t wait to cancel my membership altogether they are rude and lazy (always hire young kids who don’t take the job serious) and never answer the phone you have to call over 10 times to reach someone even during non busy hours.. like what are yall even doing in there? The mondawmin location is full of college students and young adults and they still have excellent customer service and it’s always clean in there so it’s not about age! They just lack professionalism
  • CM
    Candice Manzanares-Stitely
    Oct 4, 2025
    3.0
    This is my home gym that I signed up at. I've been there twice in the last 2 weeks and have been unable to tan because the staff cannot get the computer working. They took the stools out of the tanning beds rooms also so there's nowhere to hang or set your things you have to lay everything on the dirty floor. I realize they provide sanitizer for customers to use but it's as if every time I go in the beds are filthy I have to spend more time scrubbing down and then I lose tanning time. It's a great location but I wish they would do a little better
  • MD
    Mde Des
    Sep 29, 2025
    5.0
    I go in, put in work, then I leave. I'm on my purpose. No there for chit-chat.
  • RM
    Renee Martin
    Sep 26, 2025
    3.0
    The machines are older than other locations. Also they have less hydro massage beds. The ellipticals and treadmills dont have fans or varying options as well. No personal trainers either. They do have purple tootsie candy!!

Frequently Asked Questions About Planet Fitness

What is the philosophy or core belief of Planet Fitness at Baltimore City (Belair Rd.)?

Planet Fitness believes 'We’re All Strong On This Planet™,' providing a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®.

What are the regular hours of operation for Planet Fitness at this location?

Monday through Thursday, open from 5:00 AM to 11:00 PM; Friday from 5:00 AM to 9:00 PM; weekends from 7:00 AM to 7:00 PM.