Pearle Vision

Reviews

• MO

  Melva Ofosu

  Mar 3, 2026
  1.0
  This place is not opened during advertised business hours. I have been trying to reach this them for the longest time to get my glasses and reorder contacts. They are not open when they say they are going to be open, but continue to call me to tell me that my glasses are ready to be picked up and have been there for a long time. I stopped by on a day that I was off work and the office was closed. My daughter is off work today and I asked her to stop by to get my glasses and to reorder my contacts for me and they are closed. Additionally, it is impossible to get ahold of them via the telephone. I do not recommend this location because customer service and customer satisfaction is not a top priority to them.
• GG

  GM

  Jan 12, 2026
  1.0
  Not opened during advertised business hours. Have been trying to pick up my prescription glasses for 2 weeks. Also impossible to get ahold of them on the phone. Would recommend to go to another location.
• JF

  Javelin Freeland

  Dec 29, 2025
  1.0
  This place did a horrible job with my prescription. The bifocal was not lined up correctly. When I needed to get them to fill out my paperwork for MVA, they never responded, and finally someone answered with 1 day left to renew my license, they told me a few days. When I said I couldn't wait that long, he became rude. I will never use them ever again.
• KK

  Ko

  Dec 22, 2025
  3.0
  I’ve been coming to the Pearle Vision on Liberty Road since I was 14 years old. This was the location that helped me through my very first experience getting glasses, and later contacts, and for years it felt like a place I could genuinely trust. Dr. Caplin helped me through so much over the past decade, so when I found out he retired, it honestly shocked me. Unfortunately, since then, the experience hasn’t been the same. The overall quality and consistency have dropped significantly compared to what I was used to for so many years. It also feels like there have been changes in management/operations (I.e the business was sold and got a new owner), and the customer service hasn’t matched what it used to be. I never thought I’d say this after being a loyal patient for so long, but I’ve now decided to part ways and go elsewhere.
• AG

  Adriane G

  Nov 18, 2025
  1.0
  The doctors are very knowledgeable. THE FRONT END STAFF, particularly, Elise is very rude and careless when handling the ordering of prescriptions. She ordered the incorrect prescription which she mentioned may have belonged to someone else. When asked for resolution the staff neglected to accept a return for corrected lens although it was their error. They Never answer the phone. Their system is always down. IF YOU RESPECT YOUR TIME AND VISION HEALTH. Do not go there. The previous Dr., Dr caplan and staff is missed. I was able to file A claim with my insurance and the BBB. Unfortunately some people lack dignity in their profession. My family and I will never give our business to Pearle Vision ever again.

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