Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
385 reviews
5 stars
345
4 stars5
3 stars3
2 stars1
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Ashlei, Jazmin, and Talena.
Eye Exam Experience
Feedback varied significantly; while some appreciated the thoroughness of the eye exams, others reported issues with telehealth appointments and incorrect prescriptions.
Product Quality
Several customers expressed dissatisfaction with the quality of glasses and lenses, citing issues like dizziness from incorrect prescriptions and poor craftsmanship.
Store Environment
While many found the store welcoming and pleasant, there were complaints about unprofessional behavior from some staff members and uncomfortable experiences with security.
Repair Services
Customers frequently highlighted the quick and free repair services for glasses, with many expressing satisfaction with the efficiency of the staff in handling repairs.
- BJBrandon J. JohnsonNov 15, 20255.0I've been going to this location for years, even after moving away, because they are always so nice and the customer service is impeccable! We had Shantell and she worked with me and my wife and she was so helpful, kind, and patient. Awesome experience!
- AAAshleyNov 11, 20251.0Never been a patient here but was potentially going to be one: was calling on behalf of my 11 year old daughter and was told by a rep. that she'd have to contact some of the doctors to see who'll accept a child because some of them don't and she'll have to give me a call back to schedule. This was very offputting to me. Also, I would need to obtain a referral since my daughter was seen at another practice prior- it's just all too much and I'd rather not. This could be just the Boston Street location or all of them; I don't think I'm that pressed to find out.
- EMELSY MARQUEZOct 26, 20255.0Trinity was a great help and she has the best customer service
- CCChristyOct 25, 20251.0The optometrist didn’t take more than 5 mins to check my eyes. She seemed like she didn’t care to spend the time to adjust my prescription properly. Ordered lenses and glasses that were very expensive. When I went to try them on, the prescription made me dizzy. For the last decade that I’ve had new glasses, the doctor took care to adjust the lens so it wouldn’t be a drastic change and cause dizziness. When I went to ask if I could have my old prescription back, they said it was merely where it rested on my face. Moving the glasses around didn’t help and they didn’t want to make adjustments despite saying at purchase that they would be happy to. I just had a terrible time there. My partner had glasses that were made incorrectly. Overall terrible experience
- DRDr. Sagnik RayOct 24, 20255.0i went in for contacts and had such a great experience! everyone was incredibly friendly, helpful, and patient. they took the time to answer all my questions and made sure i had all the information i needed. i really appreciated how attentive and kind the entire team was!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye exams and services does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, including prescription eyewear, digital retina photos (varies by location), AccuFit and myLook services, and a wide range of designer frames and lenses.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are LensCrafters' store hours in Baltimore at 2400 Boston St?
The store is open Monday through Saturday from 9:00 AM to 6:00 PM and Sunday from 11:00 AM to 5:00 PM.
Can I schedule an eye exam appointment online for the Baltimore LensCrafters location?
Yes, you can schedule an eye exam appointment online through LensCrafters' scheduling link specific to the Baltimore location.
What types of payment does LensCrafters accept at this location?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa as payment options.
Does LensCrafters have wheelchair accessible entrance and accept debit/credit cards?
Yes, the Baltimore LensCrafters location has a wheelchair accessible entrance and accepts both debit and credit cards.
What popular nearby restaurants can I visit before or after my appointment at LensCrafters?
Popular nearby restaurants include &pizza for vegan and vegetarian options, Chipotle Mexican Grill for Mexican fast food, and Regional for American-style sandwiches and meals.
Are there nearby coffee shops where I can relax near LensCrafters?
Yes, there is a Starbucks nearby where you can enjoy coffee and light refreshments before or after your visit.
What other services or shops are close to LensCrafters for convenience?
Nearby you can find services like uBreakiFix for mobile phone repair, Kisner’s Hair Salon & Barbershop for hair care, and AllCare Primary & Immediate Care for urgent health needs.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters offers in-store pickup for your eyewear and lens orders at the Baltimore location.