LensCrafters

4.7
392 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
2400 Boston St, Baltimore, MD
21224-4780, United States

Hours

Reviews

4.7
392 reviews
5 stars
352
4 stars
6
3 stars
3
2 stars
1
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

The majority of reviews highlight exceptional customer service, with staff being described as friendly, helpful, and attentive.

Staff Knowledge

Customers frequently praised the staff's knowledge and professionalism, particularly in assisting with frame selection and eye care.

Mixed Experiences

While many had positive experiences, some customers reported issues with incorrect prescriptions and unprofessional behavior from certain staff members.

Atmosphere

The store atmosphere is generally described as welcoming and pleasant, contributing to a positive shopping experience.

Product Quality

There are concerns regarding the quality of lenses and the fitting process, with some customers experiencing issues with their prescriptions.
  • TC
    Tiffany Carroll
    Jan 1, 2026
    5.0
    I been trying to get glasses for the longest time when I called and asked can i walk in and the man told me I could I came on down from the time I got there up until I was leaving was nothing but great thanks johan for helping me and making this experience a great one
  • NR
    Neftali Rosado
    Jan 1, 2026
    5.0
    Treated my lady with such care and kindness and made her feel so comfortable!!! All of yall there are awesome.
  • TC
    THE D. O. C.
    Dec 28, 2025
    5.0
    Johan and the staff members; I forgot to ask their names were extremely fun to converse with. Johan answered all my questions clearly concerning using my insurance and what options would save me the most money . The atmosphere is very nice in the store and the staff seek to make personal connections with the customers. I greatly appreciate it
  • SA
    Shantni Amin
    Dec 11, 2025
    5.0
    They were so so so helpful! Brought old glasses that were bent out of shape and they had them fixed for me within 10 minutes (:
  • KH
    keith harvey
    Dec 11, 2025
    4.0
    I love going to LensCrafters because of the sales, variety of stylish and designer eyewear and professionalism.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.