Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
516 reviews
5 stars
482
4 stars7
3 stars4
2 stars3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Glenn, Carrie, and Helen for their exceptional service.
Professionalism
Many reviews highlighted the professionalism of the eye doctors and staff, noting thorough explanations and attentive care during eye exams and frame selections.
Mixed Experiences
While most feedback was positive, some customers reported negative experiences, particularly regarding unprofessional behavior from certain staff members and issues with appointment cancellations.
Product Selection
Customers appreciated the wide selection of frames and the ease of the purchasing process, often mentioning the helpfulness of staff in finding the right fit.
Efficiency
Several reviews noted the quick service and efficiency in processing orders and adjustments, contributing to a smooth overall experience.
- DSDani S.Nov 16, 20251.0I’m leaving this review after a very frustrating experience at this LensCrafters location. I called ahead to confirm two things before booking: 1. If they take my insurance 2. If I could schedule just for a contact fitting with any doctor online I was told YES to both. So I booked my appointment 2.5 weeks in advance. Again 2.5 weeks in advance!!! When I arrived, without even asking my information the lady immediately told me I could not be seen because the fitting “must be done by the same doctor” who did my exam in January. This was a completely different information and I was very confused. What made it frustrating? They had two and a half weeks to notify me of this, yet the only call they made was 30 minutes before my appointment, when I was already driving to the store. I even responded to all their automated messages to confirm my appointment with them days prior. **For anyone planning to make an appointment here please be aware: Communication is NOT as reliable as you would expect from such a well-known company. My time was wasted and the whole situation could have been avoided if someone paid attention and communicated ahead of time. Policies are fine but everyone deserves to receive information and timely updates. I truly hope this location improves how they build relationships with their customers. Definitely never coming back here!
- MMMaureen Catherine MartinOct 20, 20255.0Got eye glasses at LENSCRAFTERS at White Marsh Mall today. I highly urge and recommend not only LENSCRAFTERS for great value, excellent selection and as I am a returning customer gladly confirm the excellent vision results with my LENSCRAFTERS specs last time. Even better! Ask for Helen if you want a truly professional and pleasant experience. Helen is everything LENSCRAFTERS offers. She’s great!
- LSLydia SmithOct 8, 20255.0Dr Wood was very friendly and professional. He explained all the tests he would be doing that day and answered any questions I had. I highly recommend LensCrafters at White Marsh.
- EYEileen YoxSep 25, 20255.0Lenscrafters at White Marsh is great. I've never had a problem with anyone there. They have always been kind, honest and very knowledgeable! Yesterday I had Assistant Manager Glenn helping me out and he was great!
- VTVeronica TaylorAug 8, 20254.0I am happy with the purchases that I made for my glasses but I was a bit disappointed because I felt that I wasn’t valued as a customer. No mention of sales or promotion, and other people that came after me were waited on first. The store manager who did assist me was friendly and helpful and helped me understand price point with my insurances. I liked her. As a side note: I wish the Bel Air LensCrafters was still open, those ladies were awesome.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer at the White Marsh Mall location?
LensCrafters provides comprehensive eye exams using the latest vision technology, along with premium lens solutions and a wide range of designer brands.
What brands of eyewear can I find at LensCrafters?
You can find designer brands like Oakley, Brooks Brothers, Ralph, Vogue, Ray-Ban, Coach, Burberry, Versace, Michael Kors, Ralph Lauren, Polo, DKNY, Armani Exchange, Sferoflex, Tiffany & Co., Prada, Tory Burch, and Dolce & Gabbana.
Does LensCrafters at White Marsh Mall accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours for LensCrafters at 8200 Perry Hall Blvd?
LensCrafters is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule your eye exam online via the LensCrafters scheduling link provided on their website or directly at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0243&storeId=10851.
What payment options are accepted at LensCrafters?
LensCrafters accepts various payment options including American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Does LensCrafters offer in-store pickup for eyewear products?
Yes, LensCrafters provides in-store pickup services for its products.
What stores are nearby LensCrafters in White Marsh Mall where I can shop or dine?
Nearby stores and places include Doctors of Optometry - White Marsh Mall, Hibbett Sports, Friendly's restaurant, and The Perfect Gift flower and souvenir shop, all within the mall area.
Can I visit a shoe store near LensCrafters for footwear shopping?
Yes, nearby shoe stores include Hibbett Sports, SHOE DEPT., Aldo, and Journeys, providing a variety of footwear options close to LensCrafters.
Are there any wellness or beauty salons close to LensCrafters?
Yes, nearby you can find Zare MedSpa & Wellness, Regis Salon, MasterCuts, 360 Braids, and Nail Elite for various beauty and wellness services.