LensCrafters

4.8
1094 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1505 Annapolis Mall, Annapolis, MD
21401-3090, United States

Hours

Reviews

4.8
1,094 reviews
5 stars
1,034
4 stars
10
3 stars
5
2 stars
6
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for their friendly, helpful, and professional service, with many customers highlighting specific employees like Michelle, Andrew, and Dee for their exceptional assistance.

Repair Services

Customers appreciated the quick and efficient repair services offered, often mentioning that repairs were done at no cost and in a timely manner.

Product Selection

The store was noted for having an excellent selection of eyewear, with many customers expressing satisfaction in finding frames that suited their needs.

Mixed Experiences

While many reviews were positive, there were a few negative experiences regarding customer service and pricing, indicating some inconsistency in service quality.
  • RM
    Ryanna Miller
    4 days ago
    5.0
    Such an amazing experience from start to finish. The doctor was friendly, the atmosphere was warm and welcoming, and the staff were amazing. Michelle assisted me and if I could give her 10 stars I would! She was so professional, funny, and helpful. Truly enjoyed my experience!
  • RA
    Rohan alexander
    Dec 29, 2025
    5.0
    They were able to fix y glasses in 5 min and for no cost, I really appreciated the excellent service
  • JJ
    Jacke
    Dec 20, 2025
    5.0
    Really amazing customer service. Got my glasses pretty fast and Michelle was able to help us with the process and to able to see. 😛
  • TF
    Thelma Foster
    Dec 16, 2025
    5.0
    Michelle M. was very patient and helpful. She allowed me to pick out frames until I found one that I loved and fit just how I like it. I appreciate her customer service very much.
  • SJ
    Steve James
    Dec 15, 2025
    5.0
    To make a long story short, I was sort of at the last gasp of trying to figure out if progressive lenses would work for me.  And as it turns out, due basically to my weird natural body posture, they do not.  But I wanted to give it a last try. With the first visit I saw Q'ianna, who was very nice and helpful.  After that, Kelly and especially Andrew helped me several times trying to figure it out, with my new frames eventually being converted to a pair for intermediate viewing and reading, which are great! I just wanted to express how nice and helpful everyone was there!  I really appreciate their help getting me through this process, and they really are all a great credit to your company.  Thanks once again!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.