Brand Certified
LensCrafters
4.8(800 reviews)
Certified by LensCrafters • Feb 22, 2026
Business Details
1485 Portage Avenue, Winnipeg, MB
R3G 0W4, Canada
Certified by LensCrafters • Feb 22, 2026
(204) 783-4197
Certified by LensCrafters • Feb 22, 2026
https://local.lenscrafters.com/canada/mb/winnipeg/1485-portage-avenue.html
Certified by LensCrafters • Feb 22, 2026
About
Certified by LensCrafters • Feb 22, 2026
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by LensCrafters • Feb 22, 2026
Hours
Certified by LensCrafters • Feb 22, 2026
Reviews
4.8
800 reviews
5 stars
742
4 stars
16
3 stars1
2 stars6
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting individual employees for their exceptional service.
Product Quality
Several reviews expressed dissatisfaction with the quality of glasses and lenses, citing issues such as breakage and scratches shortly after purchase.
Wait Times
Customers reported long wait times for eye exams and glasses, with some expressing frustration over delays despite having appointments.
Assistance with Selection
While some customers received excellent help in choosing frames, others felt neglected or rushed during the selection process.
- NCNAOMI CONCEPCION3 days ago5.0Yamin gave amazing customer service. He helped me go through multiple brands/styles to find the perfect pair of glasses catered to what I was looking for. He gave honest/unbiased feedback and opinions on the frames I chose. I left very happy and satisfied with my final purchase.
- GCGlen Casalme6 days ago5.0Lenscrafters polo park associates Saron is the best, she's a rockstar, very knowlegeable. Me and my wife purchased a pair of Oakley meta, everything went smooth and fast. Highest level of Customer service. 👍
- AМария КазанцеваFeb 17, 20265.0Alexcia was absolutely wonderful today! She helped us choose the perfect pair of glasses and made the whole experience so easy and enjoyable. She was patient, attentive, and genuinely cared about finding the right fit and style for us. Her professionalism and warm attitude made such a difference — we felt supported and confident in our choice. Thank you, Alexcia, for your excellent service and kindness! Highly recommend asking for her if you visit the store!
- SSSKFeb 13, 20265.0We had a great experience with Jame. His professionalism was outstanding throughout our interaction. The assistance provided was fabulous, guiding us patiently even though we were just browsing and had no intention to purchase. In the end, we decided to buy, but. I wasn’t lucky with a second pair, but surely we will be back before the offer end. Highly recommended!
- ASAmin SadeghizadehFeb 11, 20261.0Although I had a good shopping experience at LensCrafters Polo Park, the customer service afterward was extremely disappointing. Our sunglasses were ordered online by the sales associate in-store. Five days later, Purolator showed the package as delivered. When we went to the store with the receipt clearly stating the order details and the associate’s name, we were told it had not arrived. After 15 days of waiting, I called again and was shocked by the rude response. Instead of properly addressing the shipment, I was told that next time I should simply say the order was placed by the store. The tracking clearly showed that the package had been delivered to them 9 days earlier, yet no one informed us or acknowledged the delay. Why is it the customer’s responsibility to understand internal processes or repeat information already shown on the receipt? This was a very frustrating experience. It felt like the blame was shifted onto us rather than the staff taking responsibility and handling the situation professionally. I honestly wish I could give less than one star for this level of rudeness.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Does LensCrafters accept insurance for eye exams and eyewear?
Yes, LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada among others. All prescriptions are welcome.
What are the hours of operation for LensCrafters at 1485 Portage Avenue?
LensCrafters is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an eye exam appointment online with LensCrafters?
Yes, you can conveniently schedule your eye exam online through LensCrafters' appointment booking link.
What payment methods are accepted at LensCrafters?
LensCrafters accepts American Express, Visa, MasterCard, Discover, cash, and checks for payments.
Is there wheelchair access available at LensCrafters?
Yes, LensCrafters has a wheelchair-accessible entrance to accommodate all customers.
What designer eyewear brands can I find at LensCrafters?
You can find designer brands such as Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Ralph Lauren, Versace, and more.
Where is LensCrafters located within Winnipeg?
LensCrafters is located at Space#208A, 1485 Portage Avenue inside the Polo Park Shopping Centre in Winnipeg, MB.
What nearby stores can I visit when I come to LensCrafters at Polo Park Shopping Centre?
Nearby you can visit popular stores like Hot Topic for fashion accessories, Pandora for jewelry, and ALDO for shoes and women's clothing, all within the Polo Park Shopping Centre.
Are there any nearby places for dining or coffee near LensCrafters at Polo Park Shopping Centre?
Yes, close by you can enjoy a coffee or snack at Second Cup or Teavana, and for a quick treat, Dairy Queen is also nearby.
Brand Certified Facts from LensCrafters
LensCrafters partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: