Brand Certified
National Seating & Mobility
3.0(63 reviews)
Certified by National Seating & Mobility • Mar 08, 2026
Business Details
50T Concord Street, Wilmington, MA
01887, United States
Certified by National Seating & Mobility • Mar 08, 2026
(781) 897-6100
Certified by National Seating & Mobility • Mar 08, 2026
https://locations.nsm-seating.com/ma/wilmington/50t-concord-street
Certified by National Seating & Mobility • Mar 08, 2026
About
Certified by National Seating & Mobility • Mar 08, 2026
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Certified by National Seating & Mobility • Mar 08, 2026
Hours
Certified by National Seating & Mobility • Mar 08, 2026
Reviews
3.0
63 reviews
5 stars
30
4 stars
1
3 stars0
2 stars
4
1 star
28
- MAMiranda AndrewsFeb 27, 20261.0Awful company, they create more hoops for someone to try to jump through to get a wheelchair than you could ever imagine. I feel bad for the people who aren't able to just use another company or who are dealing with a disability and trying to play the games this company wants to play just to get their equipment. I will second a previous review and say shame on the insurance company who wanted us to use this company. I will be going with another company and submitting the claim to the insurance. This company sucks, I will get a used wheelchair before I give them any business.
- BTBella TuckerFeb 10, 20261.0if I could put 0 stars I would. this company has truly failed me in getting my new chair repaired. they never answer the phone, when we do get in touch there is no organizing. technicians have shown up to my apartment after I declined the appointment (d/t travel). today I was informed the appt I had now needs to be rescheduled as the technician could not get in touch with me (I have absolutely zero missed calls/texts/emails). I'm adjusting my work schedule over and over with no success. no one at the office is communicating with each other. hopefully some day I'll get to use my new chair. been broken almost 2 months. if I had other chair facility options, I would switch locations.
- CLChad LFeb 2, 20261.0Id give them no stars if I could. Its not this store but this company.
- MBMatthew BivensJan 28, 20265.0It's always a pleasure to come out to the side and visit with my wheelchair company it's nice to touch bases with the staff who's very friendly lively and hard-working just got a repair done today to my chair was in and out in 15 minutes outstanding thanks for all that you do NSA Big ups to you! Biv
- JBJen BowersDec 25, 20251.0If you're using this company you probably didn't have a choice, but if you have a choice, go somewhere else. They don't give a care if their employees do their job or not and their job is essential for people's health. My dad needs a wheelchair, badly, and he took all the correct steps starting in July. His calls were not returned. They lost the paperwork and had no idea who he was. He went and hand-delivered the paperwork himself (not easy for him) to ensure they don't lose it again. The new employee assigned to start his case canceled the appt, and no one was scheduled in his place. There is no plan B, they don't care. It is now December and I will be filing a complaint with the state's Division of Insurance. People who need wheelchairs can't be without them for 6 months. Obviously the insurance company deserves 1 star too for even sending us here. THIS PART IS FOR THE BOT REPLY I'M ABOUT TO Get BELOW THIS: STOP, YOU'RE EMBARRASSING
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What types of mobility solutions does National Seating & Mobility offer?
National Seating & Mobility builds one-of-a-kind mobility solutions designed to be comfortable, safe, and tailored to each client's needs, promoting independence and self-reliance.
Where is the National Seating & Mobility location in Wilmington, MA?
The Wilmington location is at 50T Concord Street, Wilmington, MA 01887, USA.
What are the operating hours for National Seating & Mobility in Wilmington?
The location is open Monday through Friday from 8:00 AM to 4:00 PM and closed on Saturdays and Sundays.
Is there wheelchair accessible entrance at National Seating & Mobility Wilmington?
Yes, the facility has a wheelchair accessible entrance to accommodate all clients.
What types of payment does National Seating & Mobility accept?
They accept debit card payments and do not require cash only transactions.
Does National Seating & Mobility offer remote evaluations and repair services?
Yes, their services include remote evaluations and service & repair for mobility equipment.
How can I contact National Seating & Mobility Wilmington?
You can contact them by phone at +1 781-897-6100 or email at Woburn@nsm-seating.com.
Are there any nearby physical therapy centers close to National Seating & Mobility Wilmington?
Yes, nearby physical therapy centers include Partners In Rehab and Athletic Evolution Physical Therapy, which may be useful for clients seeking complementary therapy services.
What fitness facilities are located near National Seating & Mobility Wilmington?
Nearby fitness options include NA Fitness Personal Training Studio, Athletic Evolution Nike SPARQ Training Center, and CrossFit Ares, great for clients looking to enhance their mobility and physical health.
Are there any healthcare providers near National Seating & Mobility Wilmington?
Yes, there are several healthcare providers nearby such as Lahey Health Primary Care, Wilmington, Hallmark Health Systems, and New England Women's Healthcare, providing a range of medical services to support clients and families.
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