Planet Fitness

Reviews

• AJ

  Antonio Mancini jr

  4 days ago
  5.0
  Lots of locations which are mostly clean and the staff is always very pleasant. Lots of newer machines, not crowded at noon
• DD

  David Drake

  Nov 12, 2025
  4.0
  Decent place. Not very big but still lots of equipment and fairly clean. Nice clean locker rooms.
• HR

  Hector Rodriguez

  Oct 15, 2025
  1.0
  WiFi ass
• FN

  first name last name

  Sep 9, 2025
  5.0
  I felt like some people using gym without membership or they don't Used their app to get in the gym. Just walk in saying hi. Yahoooo
• SR

  Sean Romanski

  Aug 10, 2025
  1.0
  On 08/10/2025 at approximately 01:40 PM I was standing next to a machine I had full intent to use when another member came from across the room and plopped their stuff down without acknowledging me. I addressed this respectfully before she took a seat and said to her that I'm getting on this for just one set. Her response was that I can do it when she is done. I addressed this poor social behavior, and I was told I was making a big deal about it. I attempted to follow protocol by asking staff to address this behavior, this staff in turn enlisted a manager. Some other member (who did not witness the exchange) then started being verbally abusive by telling the staff that if I was a mature adult I would have just used another machine. The manager backed them up and said that since I wasn't using it yet, she can go ahead and use it. This contraindicates basic gym etiquette as well as principles of first come first serve, communication, intent, and quite frankly, simple respect. Anytime I have ever seen someone that close to a machine I always ask if they have intent to use it. I called the manager after leaving the gym to have an objective conversation and was told waiting for a machine is an expectation, and she was also a female, as if that meant I have to wait longer to use machines if any female approaches? To all prospective members - be wary as basic gym etiquette doesn't seem to be a thing, and expecting respect seems to get you gaslit. This is very concerning that this kind of behavior goes unchecked this day and age. Both members were very inappropriate, disrespectful, and were not held accountable by staff who presented as wanting to curry favor with females. What should also be considered is that when I called another planet fitness and explained the situation to them, the staff said they would have told the other member to be more considerate. So, clearly, this toxic culture is a West Springfield problem.

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