Part of the VA Boston Healthcare System, the West Roxbury campus serves as the principal tertiary inpatient medical center for New England Veterans, offering primary care, medical and surgical services, PMRS, pain management, geriatrics, a MICU, CCU, SICU, and PCU, and features a nationally recognized acute spinal cord injury program. Normal business hours are 8 a.m. - 4:30 p.m. Emergency Department Services are available 24/7. Together, VA Boston HCS facilities care for more than 55,000 Veterans from the greater Boston area and across New England.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.