Club Pilates

Reviews

• DC

  Diana Cukali

  Dec 16, 2025
  1.0
  I want to clarify that this is not a review on classes at this location but the customer service. If you go to individual classes (which are nice-no complaints there) they will be following up with you incessantly for you to join with a committed membership. I asked to purchase 4 individual classes and the person at the counter signed me into a membership agreement with a recurrent monthly charge without my knowledge or consent. When I tried to explain the issue to folks at the location I was gaslighted and seemingly threatened “You’ll be hearing from my manager”. Yes please, someone rectify this wrong! Nice classes but I will never be heading back for my financial safety.
• SC

  S. C.

  Dec 16, 2025
  1.0
  Horrible costumer service from this place. Horrible costumer service from Sarah. First she said she doesn’t have a name and I’m like Ok. How do I know to whom I’m talking to but I was Ok maybe she’s having a bad day. No wasn’t the case she just hate being there and forgot that she works at a job that has to do with costumer service and she doesn’t have that…. Anyway that’s my experience with this place. Let me know who works there and I’ll tell you what can place this is….
• AG

  Alena Grigg

  Nov 14, 2025
  1.0
  Came in 7 minutes late due to bad traffic ( I drive for more then one hour to come for class) and was very rudely declined service. Never have I experienced a pilates location that doesn’t accommodate their customers. Wouldn’t recommend this location unfortunately…
• PB

  Pamela Belaska

  Sep 17, 2025
  5.0
  Love this place. The manager, Ivy, is amazing as are the instructors. You always receive a warm welcome. The atmosphere is positive, and energetic.
• AD

  Anna Danielyan

  Aug 28, 2025
  1.0
  This studio has some of the most unprofessional and inconsistent policies I’ve ever experienced. Their cancellation rules are completely unreasonable: when you request an upgrade, no written notice is required. But when you want to cancel, suddenly written notice is “mandatory.” I have requested cancellation at the location at the beginning of May. And once I saw that I am still not canceled I have called them in June. No one mentioned that I need to provide written notice. What’s worse, in July I was somehow able to get a cancellation processed without written notice after calling three times. Yet now I’m being told I still have to pay for August because they claim to charge one month in advance after receiving written notice, ignoring the fact that I have requested cancellation in May. I have been told that manager will call me to discuss refund, which never happened. The inconsistency, lack of transparency, and dismissive attitude toward customers is extremely unprofessional. Be very cautious before signing up here—the policies are confusing, not clearly explained, and seem designed to make it difficult for members to leave.

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