Planet Fitness

4.1
541 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
191 Watertown St, Watertown, MA
02472, United States

Hours

Reviews

4.1
541 reviews
5 stars
310
4 stars
106
3 stars
38
2 stars
31
1 star
56

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with cleanliness, particularly in the locker rooms and bathrooms, with reports of foul odors and unclean conditions.

Equipment Availability

Customers expressed frustration over limited equipment availability, especially after recent renovations that removed machines.

Staff Friendliness

Many reviews praised the staff for being friendly and helpful, with specific mentions of individual employees who provided excellent service.

Customer Service Issues

Several customers reported difficulties with membership cancellations and billing issues, describing the process as frustrating and unresponsive.

Atmosphere

The gym is generally described as having a good atmosphere for working out, though some noted distractions from people using machines for extended periods.
  • VW
    Vera Witte
    Nov 7, 2025
    5.0
    Huge gym space with a ton of machines that a lot of other PFs don’t usually have.
  • SF
    Shaaron Franco
    Nov 7, 2025
    5.0
    Employees are friendly, convenient hours.
  • HS
    Hayley Simmons
    Nov 6, 2025
    2.0
    I used to be super happy with this location (the staff is very friendly and helpful) but after a recent renovation half the equipment is gone. This gym is already insanely busy and now the wait time has gone up exponentially. In addition to the limited equipment, many machines are constantly broken. I also want to note that there are several trainers clearly running personal training sessions and taking up floor space. I want everyone to be able to get a workout in whatever way they see fit, but it is super disruptive when there are large groups of people standing around one machine. Hoping that maybe more equipment is coming, but so far it seems like that is not the case.
  • HS
    Halo Scrim
    Oct 27, 2025
    1.0
    Been 2months still no barbell in ground level, keep goıng !!! You ruined here fr
  • MG
    M G
    Oct 14, 2025
    1.0
    Awful they remodeled took half of the machines away and now there’s never equipment available horrible

Frequently Asked Questions About Planet Fitness

What is Planet Fitness and what makes it unique?

Planet Fitness is a welcoming gym with 2,700+ locations offering best-in-class equipment and a Judgement Free Zone® for everyone to build strength at their own pace.

Where is Planet Fitness located in Watertown, MA?

Planet Fitness is located at 191 Watertown St, Watertown, MA 02472, USA.