LensCrafters

Reviews

• JR

  Joseph Reid

  Feb 10, 2026
  5.0
  I really enjoy excellent customer service followed by the product or service being offered. I was so happy with Anita (and Lisa) over my visits to get new glasses. It's official: I'll never go anywhere else.
• CF

  Christina Fallon

  Jan 30, 2026
  5.0
  Faith and the whole team were so helpful in finding me the perfect pair of glasses. I left with a classic style and a smile on my face. They help with adjusting the glasses to fit perfectly and have a fast turn around!
• TC

  Timothy Cochran

  Jan 7, 2026
  5.0
  I had a truly excellent experience with Karmen at the LensCrafters location on 75 Main Street in Stoneham, MA. From the moment my eye exam ended, Karmen approached me in the most respectful and professional way. She introduced herself, made it clear there was no pressure, and simply let me know she was available to help if I needed anything — which immediately put me at ease. As we worked through pricing and began the transaction, I asked about converting a personal pair of sunglasses. Karmen was extremely knowledgeable about the process and explained the differences between LensCrafters lens options, sharing why she personally trusts their products for vision care. She clearly knows her craft. When she explained that I would need to return with the sunglasses for proper measurements, I came back a few hours later. To my surprise, she already had everything pulled up and ready to go. Once again, she made the entire process seamless and efficient and guided me through checkout with ease. As someone who manages staff, runs a private business, and holds a full-time corporate job, time is incredibly valuable to me. My days are often overloaded, and I may look distracted at times because I’m juggling a lot. Karmen was patient, attentive, and incredibly professional throughout — never rushed me and always made me feel supported. She is truly a superstar. 10/10 experience
• MM

  Maria Maimone

  Dec 30, 2025
  5.0
  Eneida was the best! Courteous, sweet, kind, and even saved me money by suggesting I use my AAA card! Would definitely return!
• DW

  Dottie Walsh

  Dec 30, 2025
  5.0
  Karmen at this LensCrafters located in Stoneham, MA is the best! Her kindness and personality is a definite plus. She was patient, helpful and knowledgeable while I was choosing a new pair of eyeglasses. Karmen helped make my choice and the purchase stress free. I have been to this location this past summer for a purchase requested by my employer and had the same experience; helpful, informative and no issues with the purchase back then either. LensCrafters should be proud of the employees in this location.

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