Planet Fitness

4.4
661 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
510 Parker St, Springfield, MA
01129, United States

Hours

Reviews

4.4
661 reviews
5 stars
437
4 stars
110
3 stars
65
2 stars
15
1 star
34

What are people saying?

AI-generated from recent customer reviews

Staff Issues

Several reviews highlighted problematic staff behavior, particularly mentioning Brandon and Kim, who were described as rude and unprofessional.

Cleanliness

Many customers praised the gym for its cleanliness and well-maintained facilities.

Equipment Quality

Feedback was mixed regarding equipment; some appreciated the new upgrades while others criticized the quality and size of the new machines.

Customer Service

Customer service experiences varied widely, with some praising the friendly staff while others reported negative interactions.

Facility Hours

There were complaints about inconsistent opening times, particularly early in the morning, leading to frustration among members.
  • BL
    Bob LaBranche
    3 days ago
    2.0
    I go for the treadmill. A few months ago they reduced the amount of treadmills. I enjoy walking with a companion and now you can not always find two empty treadmills next to each other. It's not fun anymore.
  • BS
    Brandon Sucks
    Oct 28, 2025
    1.0
    The employee named Brandon has no life and continues to pick on people that are a different race than him. It is apparent in the way that he talks and acts and yells at people in the gym for doing nothing wrong. He has a small fragile ego that has to be boosted by picking on people which I can understand just by looking at him. Everyone from Wilbraham to Ludlow to Springfield talks about how bad this guy is and how annoying he is, kinda just wish he would quit cause all I see him doing is harassing people and acting like he has no life.
  • WL
    wilnelia lopez
    Oct 20, 2025
    1.0
    Es una pena cuando el mal ejemplo viene desde la propia manager "Kim" dijo ella que es su nombre, no conoce la definición de educación, no trata a los clientes con educación, dignidad que todos se merecen, triste que puestos así sean ocupados por personas tan poco capacitadas....
  • CN
    Carlos Nivar
    Oct 16, 2025
    1.0
    Kim la gerente, no tienes vocación para ejercer su puesto, tratan mal al cliente
  • PL
    Peace Love
    Oct 12, 2025
    5.0
    The lady at front desk is really nice. Forget to ask her name. She works hard to make lady’s room very clean … diversified members … non judgement Zoom truly where everyone enjoy work out

Frequently Asked Questions About Planet Fitness

What makes Planet Fitness at 510 Parker St, Springfield unique?

Planet Fitness at this location offers a welcoming Judgement Free Zone® with best-in-class equipment, allowing members to build strength at their own pace.

What are the operating hours of Planet Fitness in Springfield on weekdays?

The gym is open from 4:30 AM to midnight on Monday, and from 12:00 AM to 11:59 PM from Tuesday to Thursday. On Friday, it closes at 9:00 PM.