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At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Judy and Shane are simply the best! We appreciate your effort and efficiency in scheduling wheelchair/equipment clinics. We are Thankful for your technical expertise and kindness with every modification/repair for our Special needs Students in Boston Public Schools.
AR
April Ricciardone
Oct 10, 2025
5.0
This office has been great to work with!! Everyone in the office and on the road are so responsive and helpful with our students in Boston public schools. Scheduling is quick and the technicians are so talented. Keep up the good work!!
MJ
Mark Jones
Aug 26, 2025
1.0
Some of the people walked out of national seating& mobilty that wasnt too good for me i needed po
AR
Andrea Rubin
Jul 25, 2025
1.0
Spoke to corporate they were lovely, once transferred to Southboro branch, Steve couldn’t have been more useless. While yawning on speaker phone, told me he did not see order and maybe parts might not have been ordered. He was going to email the tech who came out, but he mentioned since it’s Friday at 1🙄 I would probably need to call back Tuesday! Lol. Obviously Steve is not a special needs parent! This is for my son’s bed and I have been waiting since March to get an answer. I called corporate back, again wonderful, they put me back in touch with “Steve” who disconnects me and doesn’t even call me back. It is clear to me that Steve, should not be in customer support or scheduling. It was pulling teeth! Special needs moms do not take NO well!
I don’t know how people keep there jobs when they can’t do them. This is a very important industry to disabled people. Do better Steve, a child’s life depends on it!
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What types of mobility solutions does National Seating & Mobility in Southborough offer?
National Seating & Mobility builds one-of-a-kind mobility solutions designed to be comfortable, safe, and customized to each client to deliver independence and self-reliance.
Where is National Seating & Mobility located in Southborough?
It is located at 12 Southville Rd, Southborough, MA 01772, United States.
What are the hours of operation for National Seating & Mobility in Southborough?
They are open Monday through Friday from 8:00 AM to 4:00 PM and closed on Saturdays and Sundays.
Does National Seating & Mobility provide any clinical support for physicians and therapists?
Yes, they offer flexible, highly professional clinical support to physicians and therapists.
Can customers perform in-store shopping at National Seating & Mobility in Southborough?
Yes, the location has in-store shopping and a wheelchair accessible entrance.
Does National Seating & Mobility offer any repair or remote evaluation services?
Yes, they provide Remote Evaluations and Service & Repair for mobility equipment.
Is National Seating & Mobility a member of any professional associations?
Yes, they are associated with RESNA and the National Rehabilitation Registry of Technology Suppliers (NRRTS).
How can I contact National Seating & Mobility in Southborough?
You can call them at +1 508-875-1223 or email Boston@nsm-seating.com.
What gyms are nearby National Seating & Mobility location in Southborough?
Nearby gyms include Crossfit Southborough, CrossFit TILT Southboro, and Athletic Revolution Metrowest, which customers might visit for fitness and rehabilitation activities.
Are there dining options near National Seating & Mobility in Southborough?
Yes, nearby dining options include New Rose Garden Restaurant, Rose Garden, and Pizzaville, great for meals before or after your visit.
What parks or outdoor attractions are close to National Seating & Mobility in Southborough?
Hopkinton State Park and Hopkinton State Park Upper Beach are nearby and offer lake, beach, park, and skate park activities for visitors to enjoy.