Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.7
150 reviews
5 stars
138
4 stars1
3 stars2
2 stars1
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly, helpful, and knowledgeable staff, with many highlighting exceptional service experiences.
Eye Exams
The eye exams were frequently described as thorough and efficient, with positive feedback on the optometrists' expertise.
Product Selection
Customers appreciated the wide selection of frames and lenses available, often noting the affordability and style of the products.
Communication Issues
Some customers experienced frustration due to a lack of clarity regarding the ordering process for contact lenses and insurance acceptance.
Store Environment
The store atmosphere was generally described as clean, organized, and welcoming, contributing to a positive shopping experience.
- PGPatrick GibbonsJan 2, 20265.0Very good customer service and great selection of frames
- RHRalph HolmesJan 2, 20265.0Went in for bifocal glasses, associate was very helpful. Pretty quick 2 week pickup.
- SLSantiago LozanoJan 1, 20265.0Godd service every time.
- DKDeanna KyzykDec 16, 20252.0I recently had an eye exam at Warby Parker for glasses and contact lenses. While the appointment itself was fairly efficient, the experience became frustrating once I tried to order contacts through the Acuvue website. The exam felt somewhat rushed, and although I was given a rewards pamphlet, I was unable to place my contact lens order because Warby Parker did not appear as a listed eye care provider on the site. After multiple email exchanges (during which I was incorrectly told I needed to enter insurance information), I eventually learned through a phone call with customer service that contact lenses must actually be ordered in-store. This was never communicated to me during my appointment. As this was my first visit to Warby Parker, I was disappointed by the lack of clarity and communication. In my experience, ordering contacts has been much more straightforward with other eye care providers, and this information should have been clearly explained upfront.
- KZKim ZielkeNov 25, 20255.0Helpful staff, knowledgeable optometrist, great selection, good prices
Frequently Asked Questions About Warby Parker Assembly Row
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What should I bring when visiting Warby Parker Assembly Row?
Bring just your eyeballs to browse and try on frames. For prescription orders, bring your current prescription and FSA or HSA cards if applicable. You can also book an eye exam if needed.
Does Warby Parker Assembly Row accept vision insurance?
Yes, they accept several major insurance carriers and help with out-of-network benefits. Coverage may vary by location or plan.
Can I get optical measurements and frame adjustments at this location?
Yes, the store offers optical measurements and complimentary lifetime frame adjustments by an optician.
What is the return and exchange policy?
Warby Parker offers a 30-day hassle-free return or exchange policy on eyewear and accessories, including contact lenses unopened in original packaging.
Are gift cards available at Warby Parker Assembly Row?
Yes, physical and e-gift cards are available for purchase both online and in-store.
What are the store hours for Warby Parker Assembly Row?
Open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which products and brands does Warby Parker Assembly Row offer?
They offer prescription glasses starting at $95, sunglasses, progressives, contact lenses from brands like Warby Parker, Acuvue, Air Optix, and many types of frames and lenses.
Is Warby Parker Assembly Row accessible for individuals with disabilities?
Yes, the location has wheelchair accessible entrances and parking, and welcomes LGBTQ and transgender customers as a safe space.
What nearby places can I visit before or after my appointment at Warby Parker Assembly Row?
You can visit The Assembly Row shopping center, enjoy a meal at Sweetgreen or Shake Shack, grab coffee at Caffe Nero, or shop at lululemon nearby.
How can I get to Warby Parker Assembly Row using public transit?
The MBTA Assembly Station metro stop is nearby, making it convenient to access the store via public transportation.
Are there other optometrists or medical services near Warby Parker Assembly Row?
Yes, Haley Italia, OD and Mass Eye and Ear Optometry Assembly Row are nearby optometrists, as well as Mass General Primary Care Assembly Row for medical services.