Club Pilates

Reviews

• AU

  Anastasiia Uriadina

  Jul 25, 2025
  1.0
  Rarely have I encountered such blatantly dismissive and unprofessional treatment of customers. My experience at this pilates studio was a complete nightmare from start to finish. Arriving 7-8 minutes before class, I was met with utterly indifferent staff. No one bothered to show me around the studio, explain the rules, or show any interest in a new client. I had to ask where the bathroom was myself. It was immediately clear that customer care is not a priority here. Upon learning that special socks were required for class, I discovered they could only be purchased - no rental option whatsoever. With my non-standard foot size, finding a suitable pair proved problematic. I managed to find only one pair in size L, which would quite likely have been too small, but I couldn't even try them on. When it became clear that I couldn't pay with Apple Pay (which was nowhere disclosed!), I approached the trainer. During our conversation, she was hunched over her phone, texting someone, clearly annoyed by my presence. I don't understand how to talk to someone who doesn't even look at you. The trainer stated that she couldn't let me into class. No attempts were made to find a compromise or alternative solution. For instance, I was ready to go to the nearest ATM after class and bring back cash for the socks, but trying to communicate with someone glued to their phone who clearly demonstrates complete disinterest in the customer proved futile. In my haste to leave, I forgot my water bottle by the equipment. When I realized and returned, the door was already locked. But I had no desire to return to the studio after an hour. I hope my little purple favorite bottle will be useful to someone. Moreover, they charged me for a "missed" class. This is unacceptable, considering I was ready to pay for socks with any of the five cards in my Apple Wallet, but the studio doesn't accept Apple Pay (which is mentioned nowhere). It appears that shortcomings in their payment system are passed on to customers. Absolutely DO NOT recommend!
• KK

  Kim Khachadourian

  Jan 15, 2025
  5.0
  Club Pilates Assembly Row is amazing. This is the first Pilates studio I have taken classes at, and it has been incredible. The instructors are great, and very patient with newcomers like me. I'm glad I discovered such a fantastic studio!
• ET

  Elizette Thompson

  Apr 27, 2023
  5.0
  Excellent studio. The instructors are extremely helpful. I had a bad back when I started 9 months ago, my back has never felt this good.
• SK

  Sanya Kalra

  Feb 14, 2020
  5.0
  The studio is set up really well. Coach Natalia is super helpful and attentive to everyone. I thought I wouldn’t be able to do it but she guided me well and I can every muscle in my body now. Great workout. Loved it.

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