Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.5
199 reviews
5 stars
160
4 stars
13
3 stars
5
2 stars
4
1 star
17
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The gym is consistently reported as clean and well-maintained, with staff frequently cleaning equipment and facilities.
Staff Attitude
While many reviews praise friendly and helpful staff, there are notable complaints about rude behavior from certain managers and employees.
Equipment Availability
Customers appreciate the variety and availability of equipment, although some express a desire for more free weights and specific machines.
Atmosphere
The gym is described as spacious and welcoming, fostering a sense of community among members.
Customer Service Issues
Several reviews highlight poor customer service experiences, particularly regarding membership issues and staff responses to complaints.
- GGGOct 25, 20251.0This place has become out of control. Equipments get moved around by different users and they never return the equipment where they belong. Staff do not care and never have any intention to return the removed equipment to their original locations. I have noticed a new manager lately. I used to see Rob and Dan often. Now Rob and Dan are gone and this place has no customer service whatsoever. The new manager, I assume, I have witnessed her talking to members rudely, with a threatening tone of voice. Most of the members have been coming to this gym for years since first day it was opened. However some of us have been spoken to by this new Manager-looking person as if we were kindergartners, with no respect and manners. We do not deserve to be treated like kids or nobody. We are all grown-ups, well respected professionals. A little courtesy will be greatly appreciated. I have started exploring other gyms. The atmosphere in this location is really something else.
- GHGustavo Alberto Vasquez henaoSep 18, 20255.0Comodidad, precio justo y múltiples ubicaciones a tu alcance
- MFMelaney FoderaAug 31, 20255.0My go to for my In-N-Out exercise routine– fairly clean machines all work
- GDgeorge DiazJul 19, 20255.0OMG! As an ex employee of PF, I wish there would be some type of video sampling the staff and services of THIS PF location. I went here for the first time yesterday as I was in the area and meant to be at the gym for an hour 1.5hrs max... The place was so and so nice that I ended up having a complete total body workout and enjoyed my Hydromassage and tanning. First, I finally found a location that sells the tanning jars (not only the packets, and the goggles, so I was able to purchase them there. I ended up being at this location for 3hrs and a bit more. NEVER did I see ONE employee on the phone. As soon as I got to the front desk I was attended super nicely. I always spotted someone going around just dusting equipment. Oh, believe me, I as an ex employee I know what I'd want aas a client so I act as a secret shopper (in a way), so I kept looking to see if Id find something out of order and WOWZA, these people are TOP NOTCH and on point. The place is huge many equipment so you ever find an equipment you might want to use, busy (which might not happen frequently) there is a bunch of options to complete your workout with other equipments that may hit rhe same muscles. THE FUNCTIONAL TRAINING area OMG... it was AWESOME to see the space for it and it was so complete. THE 30 MINUTE WORKOUT AREA was so complete as well with the middle steps and all. Tons of cardio options ...THE FREE WEIGHT AREA whitch in lther llaces can be a bkt messy due to people misplacing weights or leaving them out thrown in a corner,,, THREE TIMES did I go to this area and everything was so in place . I'm talking about a time where it seemed a bit busy but you just dont feel the stress of busy. THE BATHROOMS AND LOCKER ROOMS which are the nightmares of many gyms everywhere... IMMACULATE everytime. I saw constant round, rounds checking that all was in order THE RELAXING AREA for hydro massage, tanning etc, SO PRIVATE RELAXED, APART OF IT ALL AND SUPER CLEAN. Even the position of the hydromassage were so private. Tanning beds (yes cause I went into the rooms that were open, to check) They wer super clean inside and out and even in the sides. This was something I always use to be aware of when working for PF, the cleanness of the place. Clients appreciate this allot. I wish I lived cloaer to change my home gym. Its a GRADE AAA+ and hopefully every PF out there can take note...or perhaps send their employees here for a week or so to take on the Spirit of real Customer Service and what I always use to call it: Giving Clients the real "Royal PF EXPERIENCE". I'll definitely revisit more often as I need to travel to that area at least once a month. I've always loved visiting different PF locations and comparing but, again this one takes my AAA+ to the point where I had to share this ling long review. If you've read this to these last words... Thank you
- JBJohn BouchardJul 13, 20255.0Excellent place and very well maintained
Frequently Asked Questions About Planet Fitness
What are the operating hours of Planet Fitness in Saugus, MA?
Planet Fitness in Saugus is open from 4:00 AM to 11:00 PM Monday through Thursday, 4:00 AM to 9:00 PM on Fridays, and 7:00 AM to 7:00 PM on weekends.
Where is Planet Fitness located in Saugus, MA?
Planet Fitness is located at 367 Broadway St, Saugus, MA 01906, USA.
What types of services does Planet Fitness Saugus offer?
They offer Classic Access, Mobile App, Free In-Club Fitness Training, Classic WiFi, Wellness Center Perks, Guest Privileges, Tanning, Massage Chairs, HydroMassage, Total Body Enhancement, Half Price Cooler Drinks, Premium Perks, and Virtual Fitness Training.
Does Planet Fitness Saugus have their own mobile app?
Yes, Planet Fitness offers a mobile app available on both iOS and Android for accessing workouts and club information.
What is the philosophy of Planet Fitness regarding its members?
Planet Fitness believes that "We’re All Strong On This Planet™" and provides a welcoming, Judgement Free Zone® where people can build strength at their own pace.
Where can I find more information about pricing and memberships?
You can find pricing and membership options on their website at https://www.planetfitness.com/gym-memberships.
Are there any well-known nearby shopping centers or stores near Planet Fitness?
Yes, Saugus Plaza Shopping Center, Kohl's, Bed Bath & Beyond, Sephora, and Big Y World Class Market are nearby for convenient shopping before or after your workout.
What fitness-related venues are close to Planet Fitness in Saugus?
TITLE Boxing Club Saugus is nearby if you're interested in boxing classes and additional fitness options.
What amenities are available near Planet Fitness for everyday needs?
Nearby amenities include Walgreens pharmacy, Hannaford Supermarket, Western Union money transfer services, and multiple ATMs like TD Bank ATM and Santander Bank Branch.
Is there a pediatric dentist or orthodontist close to Planet Fitness Saugus?
Yes, Dentistry and Braces, Saugus Dentistry and Braces, OMG Saugus Dentistry & Braces, and OMG Smiles Orthodontics are nearby for dental and orthodontic care.