Planet Fitness

4.4
359 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
84 Shops At 5 Way, Plymouth, MA
02360, United States

Hours

Reviews

4.4
359 reviews
5 stars
262
4 stars
48
3 stars
18
2 stars
8
1 star
23

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for its cleanliness, noting that the equipment and facilities are well-maintained.

Staff Friendliness

The staff received mixed reviews; while many customers appreciated their friendliness and helpfulness, some reported unhelpful or rude interactions.

Equipment Variety

Customers enjoyed the wide variety of equipment available, including new machines and ample options for workouts.

Customer Service Issues

Several reviews highlighted frustrations with customer service, particularly regarding membership cancellations and staff responsiveness.

Facility Upgrades

Recent upgrades to equipment and facilities were positively noted, with many customers appreciating the new machines and amenities.
  • RL
    Robbie L
    Oct 26, 2025
    4.0
    Clean friendly and helpful
  • J_
    jep _
    Oct 16, 2025
    5.0
    The design isn't my taste, purple and yellow. But otherwise it's great. Endless fitness equipment for every need, including various massage tables, and all for an unbeatable price of $28 a month for two! Open 24 hours on weekdays, from early to late on weekends. Mixed crowd, from young to old, fit athletes to people who mainly want to improve their mobility. Very friendly staff. Highly recommended!
  • AL
    Amanda Lynn
    Sep 25, 2025
    5.0
    Great gym, clean and friendly staff.
  • AA
    Amanda
    Sep 9, 2025
    1.0
    Staff was unhelpful and unpleasant when trying to use the Black Card Spa. I chose to cancel my membership. Because all staff were uninterested in doing their job, I went through the work of switching Plymouth to my home gym in the lobby so I could cancel my membership right then and there. I’m not paying for the privilege to be laughed at when I don’t understand how to use the Black Card Spa. I struggled with multiple steps of the Spa process due to my home gym handling the experience differently. The workers #1 priority appears to be using their phones, not helping customers. My previous Planet Fitness had some of the kindest and most helpful staff you could ask for. The front desk worker here in Plymouth questioned me twice “if she did something” when I’m obviously unhappy and cancelling. Employees need customer service training.
  • MW
    M Wright
    Aug 19, 2025
    5.0
    Great franchise gym with a very friendly staff...all sorts of folks here. Join and go today!

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Plymouth, MA?

Planet Fitness in Plymouth, MA is open 24 hours Monday through Thursday, from 7 AM to 9 PM on Fridays, and from 7 AM to 7 PM on Saturdays and Sundays.

Does Planet Fitness offer any special holiday hours?

Yes, Planet Fitness has specific holiday hours which vary by date, for example, it's open from 7 AM to 3 PM on December 24, and from 12 AM to 9 PM on December 26.