Planet Fitness

4.3
260 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
690 Merrill Rd, Pittsfield, MA
01201, United States

Hours

Reviews

4.3
260 reviews
5 stars
164
4 stars
52
3 stars
15
2 stars
7
1 star
22

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The facility is frequently noted as clean and well-maintained by many customers.

Staff

While some reviews praise the staff for being friendly and helpful, others report unprofessional behavior and a lack of engagement with new members.

Equipment Issues

Several customers reported problems with broken or poorly maintained equipment, affecting their workout experience.

Billing Concerns

Multiple reviews highlight issues with billing practices, including unexpected charges and difficulties in canceling memberships.

Operating Hours

Customers expressed frustration over limited weekend hours, suggesting that the gym should stay open later.
  • AH
    Autumn Haley
    1 day ago
    1.0
    The front desk employee was unexpectedly dismissive and informed us that memberships couldn’t be set up in person, resulting in five people being turned away. This was confusing, as Google indicates that memberships can be created in person at any location. It came across as though she simply didn’t want to do her job. It would be helpful if staff offered clearer information and better customer service, especially for new guests trying to sign up.
  • RT
    Ralph & Katie Tassone
    3 days ago
    5.0
    Big shout-out to Quentin and his crew at the Pittsfield Planet Fitness. This place is so clean it almost makes me feel guilty for walking in with shoes on. The bathrooms? Honestly cleaner than most hotel rooms I’ve stayed in. The equipment is always in top shape, and every employee is friendly, helpful, and somehow always in a good mood. And the membership? About 50 cents a day. You can barely feed a parking meter for that. There is no better deal in town. Fantastic gym, fantastic team. Highly recommend!
  • IC
    im caleb
    3 days ago
    5.0
    Staff does a great job keeping this planet fitness clean and organized. Facilities are very clean. Stand up staff. I wish there was a decline bench, maybe they’ll bring one in soon.
  • RA
    Rick Astle
    5 days ago
    4.0
    Nice gym good clean equipment. The showers could be cleaner. Been going there many years.
  • JC
    Jessica Coleman
    Nov 3, 2025
    4.0
    A little crowded when I go, but equipment is nice and everyone seems to do a good job cleaning equipment after use.

Frequently Asked Questions About Planet Fitness

What is the ethos of Planet Fitness at the Pittsfield, MA location?

Planet Fitness believes "We’re All Strong On This Planet™," offering a welcoming space called the Judgement Free Zone® where everyone can build strength at their own pace.

What are the operating hours for Planet Fitness in Pittsfield, MA?

The gym is open from 4:30 AM to midnight on Monday, 24 hours Tuesday through Thursday, 24 hours until 9:00 PM on Friday, and from 6:00 AM to 7:00 PM on Saturday and Sunday.