Cooley Dickinson Hospital’s Emergency Department (ED) is open 24 hours a day, 365 days a year. Cooley Dickinson’s ED doctors are specialty trained and board-certified in emergency medicine, providing individualized care, and coordinate care with a patient’s primary care doctor when appropriate. Other staff include nurse practitioners, physician assistants and emergency-care nurses certified in trauma care, advanced cardiac response and pediatric life support. Support teams include technicians, administrative support and patient observers who also assist in providing timely, compassionate care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.