LensCrafters

4.6
405 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
382 State Rd, North Dartmouth, MA
02747-4302, United States

Hours

Reviews

4.6
405 reviews
5 stars
349
4 stars
16
3 stars
6
2 stars
10
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific mentions of individual employees who provided exceptional service.

Professionalism

Reviews highlighted the professionalism of the doctors and staff, noting thorough eye exams and attentive service during frame selection.

Billing Issues

Several customers expressed concerns about unexpected charges and billing practices, indicating a need for clearer communication regarding costs.

Efficiency

Customers appreciated the quick service, with many noting fast turnaround times for glasses and repairs.

Product Quality

While many customers were satisfied with their glasses and the selection available, some expressed disappointment with inventory limitations and issues with frame fitting.
  • MS
    Matt Smith
    6 days ago
    5.0
    Excellent recommendation this location 10/10
  • JM
    Josh Miranda
    Dec 26, 2025
    5.0
    With lenscrafters ive been able to see into the future. These ladies are great every single time i come here im helped instantly and a wee bit above average here at this store i will always drive 30 min to make this my seeing eyes!
  • PD
    Paula DiBenedetto
    Dec 10, 2025
    2.0
    Had my regular eye exam and fitted for glasses successfully. Decided I wanted to wear contacts again afterwards. When I called with questions they told me that was a separate exam and because it would be for multifocal the pricing would be $130. Got to the exam and filled out paperwork. When questioning what the RX imaging was they said it’s just something we do as part of the exam. Upon leaving after seen by dr they said that would be $160. It was hectic there, when questioning the price I was told I’m sorry but our system is down and cannot provide any information. So I paid the full amount and left. Not sitting right with me I questioned it again at my follow up. I told them I don’t understand why I had that imaging done again…I just had it done with my regular eye exam just a month or two prior. The girl at the deal was dismissive and said they could refund me the $30 . I was appreciative. However upon leaving she said she could refund me $8 and asked to put it back on my card. When I asked what card it was she said she didn’t know! Eventually asked someone else. I am so disappointed at the unprofessionalism there at the front desk. I feel like I was duped. Dr and optical were fine. You may want to properly train your front desk people properly
  • DE
    Danielle Emond
    Nov 24, 2025
    5.0
    Brenda and Jon were very helpful and made choosing my first pair of glasses a pleasant experience. Jon offered to make the glasses same day which was very kind. Highly recommend this office!
  • DF
    Dwayne Fluker
    Nov 23, 2025
    3.0
    I visited this office as a new patient and overall the exam itself went smoothly. I had declined an optional imaging service on the intake form, and I also confirmed with the doctor during my appointment that I did not want the additional image. She was understanding and said it would be removed with no issue. The part that concerned me came afterward. When I checked out, I paid my normal co-pay and received a receipt for $20. Later, I noticed an additional $30 charge on my credit card for the imaging I declined. I had to call the office to get it corrected, and while they did refund the charge, it felt sneaky and was very off-putting as a new patient. The exam itself was fine, but the unexpected billing issue made the experience less positive than it should have been.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.