Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
149 reviews
5 stars
132
4 stars2
3 stars2
2 stars
3
1 star
10
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Customers frequently praised the staff for being friendly, knowledgeable, and helpful, contributing to a positive shopping experience.
Selection of Frames
The store offers a wide variety of frame styles, which many customers found appealing and suitable for their needs.
Customer Service Issues
Some customers reported negative experiences related to service delays and rude interactions, particularly during busy times.
Eye Exam Experience
While many found the eye exam process to be thorough and well-handled, there were instances of dissatisfaction with the accuracy of prescriptions.
Store Environment
The store was described as clean, bright, and welcoming, enhancing the overall shopping experience.
- JSJess Stahl4 days ago5.0Writing to share that we had a wonderful experience with one of the opticians (Yoanna) this afternoon. Our 8 yo autistic son received new WP glasses in the mail last week. The frames were not a great fit, so we needed someone to sit with him to decide if they could be adjusted or we needed to exchange or return. Also, he is very upset about his new prescription (obtained elsewhere). Yoanna very patiently took the time to talk to him about his new glasses and asked him questions to get a sense of what he could see with the new vs. old lenses. She was very validating of his experiences and definitely "got" the autism component of what was going on. We ultimately decided to return the new glasses and will be getting the prescription double-checked, but we are incredibly grateful for the time and attention she gave him & us! Note: The 5 stars are for the help we got from Yoanna. Our experience finding frames that fit our late elementary school kids (too big for kids frames, too small for even the narrow adult frames) was a bit disappointing. We purchased the frames at a different Warby Parker store where we did not get adequate help picking frames.
- HAH A5 days ago5.0I had a seamless experience picking out new glasses. It was quick, fun, and I will be back to this store!
- ADAdrienne DiFonzoNov 15, 20255.0The salesperson and optometrist were so helpful in making the process quick and easy.
- JWJustin WuNov 7, 20255.0Yoanna was an amazing tech and helped me get the right measurements for my prescription glasses. She stayed late for me and was super helpful in the entire process. Thanks!!
- JKJohn KutchNov 4, 20255.0Joanna was very nice, helpful, knowledgeable. She talked me through some concerns I had about my glasses…Thank you Joanna!
Frequently Asked Questions About Warby Parker Natick Mall
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What services and products does Warby Parker Natick Mall offer?
Warby Parker Natick Mall offers high-quality prescription glasses starting at $95, sunglasses, progressives, contact lenses, and eye exams with assistance from friendly advisors and optometrists.
What are the store hours for Warby Parker Natick Mall?
The store is open Monday through Saturday from 11:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Do I need to bring anything for an eye exam or to purchase prescription glasses?
You only need your eyes to browse and try frames. For prescription purchases, bringing a digital or physical copy of your current prescription is helpful. If paying with an FSA or HSA card, bring it along. Eye exams can be booked at most locations.
Does Warby Parker accept vision insurance?
Yes, Warby Parker is in-network with several major insurance carriers and also accommodates out-of-network benefits. Coverage may vary by location or plan.
Are frame measurements and adjustments provided?
Yes, optical measurements are taken to complete orders, and opticians provide complimentary lifetime frame adjustments at any Warby Parker store.
What is the return and exchange policy at Warby Parker Natick Mall?
Warby Parker offers a 30-day hassle-free return or exchange policy for all eyewear and accessories, whether purchased online or in-store. Contact lenses can also be returned within 30 days if unopened in their original box.
Does Warby Parker Natick Mall offer gift cards?
Yes, physical gift cards can be purchased online or in-store, and e-gift cards are also available for immediate delivery.
Which nearby stores can I visit along with Warby Parker at Natick Mall?
Nearby stores include Ann Taylor, Chico's, Tory Burch, American Eagle, Gap, Anthropologie, and Victoria’s Secret & PINK. You can shop for clothing, shoes, and accessories in the same mall visit.
Are there food options nearby Warby Parker Natick Mall?
Yes, you can enjoy a meal at Sbarro pizza restaurant or The Cheesecake Factory dessert restaurant, both conveniently located within Natick Mall.
What nearby services are available to help with payment or relaxation during my visit to Warby Parker?
There is a Bank of America ATM and Financial Center nearby for your banking needs. For relaxation, Spavia Natick day spa is close by offering massages and skin care treatments.