LensCrafters

4.7
490 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1364 Worcester St, Natick, MA
01760-1514, United States

Hours

Reviews

4.7
490 reviews
5 stars
446
4 stars
9
3 stars
7
2 stars
6
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Trish, Nadine, and Arthur.

Repair Services

The business received positive feedback for their repair services, with multiple customers noting free adjustments and repairs that exceeded expectations.

Product Selection

Customers appreciated the wide selection of glasses and the staff's assistance in finding suitable options without feeling rushed.

Mixed Experiences

Some reviews highlighted negative experiences, particularly regarding customer service at specific times, indicating inconsistency in service quality.
  • SR
    Stephen Robinson
    6 days ago
    5.0
    Excellent Experience. Assistance from Nadine was top class, knowledgeable about all aspects of the products and helpful in getting me the best outcome. In Summary My wife and I visited to check out new glasses and ended up buying Prescription Sun and Distance Polo glasses.
  • MH
    Molly Howes
    Dec 27, 2025
    5.0
    Nadine and other staff were very helpful, as always, and gracious about my need to change my glasses - because my eyes had changed. I really appreciate their consideration.
  • AR
    Allison Rubin
    Dec 26, 2025
    5.0
    Great store and wonderful staff! Especially Nadine.
  • AP
    Ana Pereira
    Dec 10, 2025
    5.0
    Amazing experience buying my first prescription lenses with Nadine. She’s very knowledgeable , professional and affectionate. She shows me all the options could work better for me, with a lot of energy and enthusiasm. Also vey patience and calm. I really recommend the Natick Stores, if you’re looking for professional services and good quality products.💕
  • AC
    Adrienne Capaldo
    Nov 22, 2025
    5.0
    Trish saved not one but two pairs of my glasses this morning! Quick and easy, and no charge to fix them. Very thankful for saving me time and money trying to find a new pair of glasses

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.