Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
759 reviews
5 stars
723
4 stars9
3 stars3
2 stars3
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and professional, with many customers highlighting specific employees like Kalin, Laura, and Lynne for their exceptional service.
Efficiency
Customers frequently mention quick service, with many reports of fast adjustments and repairs, often completed in under 10 minutes.
Expertise
The team demonstrates strong product knowledge and skill in fitting and adjusting glasses, leading to high customer satisfaction with the fitting process.
Positive Atmosphere
The store is noted for its welcoming environment, with many customers appreciating the attentive and caring nature of the staff.
Mixed Experiences
While most feedback is positive, there are a few negative experiences related to prescription issues and customer service challenges, indicating room for improvement.
- SSsʏɗɳeʏNov 15, 20255.0They were extremely helpful & fast when fixing my glasses, I am extremely grateful to them!!
- ACashley carvajalNov 11, 20255.0fixed my glasses within 10 minutes i loved the kindness i was shown and immediate help. 10/10 would go even to ask simple questions.
- ZAZextrix AINov 3, 20255.0Definitely a great spot to go if you need your frames adjusted, especially free of charge. A very nice lady was able to help me out in 5 minutes and they fit perfectly!
- RIRichard Pope IIINov 3, 20255.0This is my favorite eyeglasses retailer. There selection is great. Their customer service is top notch, even helping me adjust glasses after the sale.
- PBPaige BaeOct 28, 20255.0I highly recommend Lenscrafter inside the Natick Mall. My experience from the beginning to the end was nothing but exceptional. Julie who performed the initial eye exam was thorough and explained every step. Dr. Vecchiarello explained my exam results and answered all my questions. She explained that her professional assessment and recommendations are more on the cautious side -which I appreciated. I don’t take my health including my eye health lightly. We cannot get an eye transplant; and some eye conditions are irreversible. I rather have a doctor who is extra cautious with my eyes than overlook anything. Kalin, the optician, took measurements to help select the right glasses that would be comfortable for long wear in front of the computer and reading. Also, she helped me pick glasses that flattered my face and style. Holly, the store manager, was attentive when I was waiting between seeing the different members of the team. It was a smooth transition. I observed Kalin and Holly help other patients. They were attentive and professional. A few were repeat patients.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Natick offer?
LensCrafters provides comprehensive eye exams, premium lens solutions such as Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer brands are available at LensCrafters Natick?
They offer designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
What payment options are accepted at LensCrafters Natick?
LensCrafters accepts American Express, Discover, MasterCard, Visa, cash, check, Apple Pay, Android Pay, and debit cards.
What are the operating hours for LensCrafters at Natick Mall?
LensCrafters is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Does LensCrafters accept vision insurance plans?
Yes, they accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
Can I schedule an eye exam appointment online for LensCrafters Natick?
Yes, you can schedule an eye exam online through their appointment link at LensCrafters' website.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters in Natick Mall has a wheelchair accessible entrance.
What nearby dining options are available around LensCrafters Natick?
Nearby dining options include McDonald's, Ruby Thai Kitchen, Auntie Anne's Pretzels Natick Collection, The Cheesecake Factory, and Sarku Japan, great for grabbing a meal before or after your visit.
What shopping stores are near LensCrafters in Natick Mall?
Nearby stores include Claire's, GNC, Finish Line, Clarks, Solstice Sunglass Boutique, JD Sports, House of Hoops by Foot Locker, Bath & Body Works, and Hollister Co., allowing you to explore a variety of retail options during your visit.
Are there mobile phone stores near LensCrafters Natick?
Yes, nearby mobile phone stores include T-Mobile, Verizon, Cellaxs Phone Repair, and ZAGG Natick, which can be convenient if you need phone services while visiting the mall.